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Support Article

May 21, 2019

Summary A section is reused in multiple nested locations and the ID is set as the required property. When an error occurs on any of the nested ID property fields, the system marks the incorrect loaded page ID property field in red. Error Messages Not Applicable Steps to Reproduce Create a section…

Support Article

May 21, 2019

Summary Error occurs when running the Reporting Optimization in the on- prem Pega 7.1.7 system. The Status of the job is New, a few jobs are stuck, and the query is run in the database. However, the status does not update to Completed in the frontend . Error Messages Column Population Job is in…

Support Article

May 14, 2019

Summary User configures an email listener to process an email and resume a flow. The parameters for resuming the flow are passed through a data page which is loaded by a data transform. When the data page loads, the lower version of the data transform runs instead of the latest version of the data…

Support Article

May 10, 2019

Summary When using Larget objects in DMLs, database contention occurs in the applicatoin and the system does not respond. Error Messages [ WebContainer : 26] [ ] [ ] [ ] ( web.impl.WebStandardImpl ) ERROR   - : Problem retrieving input data:  java.io.IOException : Async IO operation failed (3),…

Support Article

May 9, 2019

Summary Error occurs on launching the Pega application from the launchpad . Error Messages Offer Driver Flow. Steps to Reproduce Launch the Pega Marketing portal. Root Cause A defect in Pegasystems’ code or rules. The user is passing the D_ MKTSystemSetting data page to a When rule in which…

Support Article

May 6, 2019

Summary Malformed JSON request was generated on sending empty values to Boolean, Integer, Decimal or Double type properties and HFix-35253 was provided to resolve it. Post applying HFix-35253, Pega generates JSON request with null values for Boolean, Integer, Decimal or Double type properties when …

Support Article

Apr 11, 2019

Summary After skimming and migrating a set of rulesets , agents encounter  UnresolvedAssemblyErrors and shut down. Error Messages Batch activity "<Your_Activity>" threw: com.pega.pegarules.pub.generator.UnresolvedAssemblyError : Invalid expression or reference: No candidates found […

Support Article

Apr 5, 2019

Summary   Performance degradation of prpcutils. Export and Import operations take a long time. Error Messages   Not Applicable Steps to Reproduce   Use the Export or Import tool in prpcutil. Root Cause An issue in the custom application code or rules. Resolution Perform the following local-change:…

Support Article

Apr 5, 2019

Summary Pega 7.1.7 is built on the Pega Customer Service and Sales Automation (SFA) frameworks. Database is MSSQL 2012 and WebLogic server 12c. The data pages are loaded asynchronously on the landing page. When navigating to the Details page on clicking the link, the sections do not render …

Support Article

Apr 3, 2019

Summary   Unable to hide link using pxIsEditable. User adds links to the pxIsEditable When rule. The system works fine till a certain nesting level and breaks down after including a few sections. The SectionReadOnly param is removed from page while returning to parent section. The links marked…