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Support Article

Nov 22, 2016

Summary How to enable two-way SSL for PRPC connection on WebSphere 8.0.5? Resolution There are no specific instructions for enabling two-way SSL for PRPC on WebSphere because WebSphere's documented instructions for doing are sufficient. Use WebSphere's facilities to import the required…

Support Article

Mar 10, 2016

Summary The “Ignore Case” option is not working in Parse Normalize rule in Java 1.6. Below is the extracted code generated by parse normalize rule: (equals ignore case is checked.) We are trying to replace “Revaluation” with “"~CAT5~”: sOutput.replaceAll("(?u)\\bRevaluation\\b",…

Support Article

Feb 15, 2016

  Summary A flow with two tickets gets in an infinite loop when the second ticket attempts to transfer to the end of the flow Error Messages A stack overflow error occurs. Steps to Reproduce 1) Use a SetTicket call to transfer back to the beginning of aflow. 2) Use a fork shape to proceed to  a…

Support Article

Apr 16, 2015

Summary Pega HTTP service is returning a 500 error because of an exception in the logs with regard to an access group not found. Error Messages Error seen in Pega logs: 2013-06-19 11:51:24,147 [fault (self-tuning)'] [ STANDARD] [ ] ( pegarules.services.ServiceAPI) WARN AAAA - Current Requestor…

Support Article

Feb 3, 2015

Summary 2 way SSL using Dynamic outbound endpoint SSL is configured in WebSphere. When Connect-SOAP is configured to call a 2 way SSL it throws '403 Error: Forbidden' error. Error Messages Caused by:  com.pega.apache.axis2.AxisFault: Transport error: 403 Error: Forbidden     at com.pega.…

Support Article

Nov 21, 2014

Summary Node crashed after upgrade to WAS 8. Error Messages   [9/23/14 7:55:22:059 EDT] 0000001e ThreadMonitor W   WSVR0605W: Thread "WebContainer : 42" (00000083) has been active for 694103 milliseconds and may be hung.  There is/are 3 thread(s) in total in the server that may be hung.…

Support Article

Nov 21, 2014

Summary When user saves WORD document, his IE session freezes. Changes he made to the WORD document do not get reflected. Error Messages Word does not raise any errors. The IE browser session freezes.  Steps to Reproduce After PRPC is launched the user performs the following: Advance to the flow…

Support Article

Sep 22, 2014

Summary We did an application restart on the PRPC 5.4 application and ever since the system cleaner agent is failing with an error saying invalid identifier, PZASMCACHECONFIGID in the database table pr_ sys _ statusnodes . This identifier is not part of PRPC 5.4 but it's part of PRPC 7.1. The…