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May 18, 2018

Pega Field Service resources consist of field workers who are registered users of the application. As a prerequisite, you must create the field worker User ID in the Field Service Admin portal. By default, the field worker's email address is considered to be their User ID. To add a field…

Article
May 18, 2018

Pega Field Service uses the Google Maps API to present map information and route optimization. To use this capability, you must provide a Google Maps API Key. Google Maps API is licensed separately from Google and is not included as a part of the Pega Field Service application. Before using the…

Article
May 18, 2018

In the Pega Field Service application, you can define the scheduling granularity from the Field Service Admin portal to help reduce the amount of unutilized time within a schedule. You can also set up scheduling granularity to set the job start time for a field worker. To enable and configure…

Article
May 18, 2018

By default, the real-time updates option is enabled in your Pega Field Service application. If you want to perform an auto-refresh at a specified time interval, disable this setting from the Field Service Admin portal and provide the refresh duration in minutes. Log in to the Field Service Admin…

Article
May 18, 2018

In the Pega Field Service application, you can automatically refresh job updates in the Dispatcher portal by using real-time updates settings. Before installing the Pega Field Service application, you must enable the real-time updates setting to the Dispatcher portal from the application server. In…

Article
May 18, 2018

In the Field Service Admin portal of Pega Field Service, you can configure the service territories, work groups, and calendar settings for your organization, create field workers and work order types, and configure general settings that include enabling coverage zones, enabling or disabling real-…