Showing 19 result(s) for 8.1, Article, and Video. (Clear filters)

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Article
Dec 14, 2018

The Pega Customer Relationship Management suite includes a PegaCRMMarketingSample.zip file that contains the sample artifacts for the integration with Pega Marketing and Pega Customer Decision Hub. The sample artifacts assume an architecture where Pega Marketing and the calling applications (Pega…

Article
Oct 25, 2018

The installation media for the Pega Customer Relationship Management suite of applications includes sample applications, a shared application, sample access groups, sample operators, and sample integration rulesets. Sample applications Access groups Sample operators Integration rulesets Sample…

Article
Oct 25, 2018

In a Pega Customer Relationship Management configuration, a cross-reference table is required to match the keys of a contact or organization entity from multiple systems of record to a master contact or organization entity key. Pega Customer Service is the system of record for customer data, and…

Article
Oct 25, 2018

Pega Customer Service and Pega Sales Automation use their native data models for contact, organization, and other data entities. Because the data models are different in both of these applications, the synchronization of data for contact or organization entities is accomplished by using stub rules…

Article
Oct 19, 2018

The software upgrade process for Pega Marketing™ 8.1 running on Pega Cloud shortens the upgrade time, reduces post-upgrade steps, and allows you to use many of your application features during the upgrade. Upgrades for Pega Cloud deployments are performed in the background, with minimal downtime…

Video
Oct 10, 2018

Use AI-driven Outcome Optimization and Next-Best Action Strategies to design a campaign and optimize it automatically, which it's in-flight. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

Prediction Studio provides a dedicated workspace for data scientists to build, deploy and monitor machine learning and AI models. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

With Pega Infinity, the software aggregates customer interaction history to automatically generate and update potential predictors and make adaptive models more powerful. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

DevOps-oriented tests were designed to integrate automation and monitoring more thoroughly across the software lifecycle. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

Channel strategies allow users to apply channel-specific decisioning logic and optimize Next-Best-Action offers that used in different ways across channels. See what's new in 8.1 on this topic.