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Support Article

May 21, 2019

Summary Post upgrade to Pega 8.1.1, unable to locate the Concat function defined in the  pegasurvey _default library from the  PegaSurvey   ruleset . Error Messages Caused by: com.pega.pegarules.pub.runtime.LibraryFunctionNotFoundException : Failed to find instance ' concat --(String,String)…

Support Article

May 21, 2019

Summary Error displays on the screen during Bulk Actions operation. Error Messages Results: pyBPSuccess <Work Object> is displayed on the screen. Steps to Reproduce   Log in to the Pega application. Switch to the Business Administrator portal. In the Options menu, select Bulk Actions. Select…

Support Article

May 13, 2019

Summary Unable to download a template Excel file in the Case Worker portal. Error Messages Not Applicable Steps to Reproduce Create a connector flow action in a flow. In the flow action, add a section that includes a link control. Configure a link such that on click of the link, the section is…

Support Article

May 11, 2019

Summary Error occurs when opening   a local Mashup file in the browser. Error Messages This content can’t be shown in a frame. There is supposed to be some content here, but the publisher doesn’t allow it to be displayed in a frame. This is to help protect the security of any information you might…

Support Article

May 8, 2019

Summary In a Pega Platform 8.1.1 application deployed on JBoss EAP 7.1, a remote JMS Connection Factory exposed by a different  JBoss EAP 7.1 application server (AS) instance is looked up. The resources exposed by the remote application server are configured correctly. A plain Java client…

Support Article

May 6, 2019

Summary   Email listener configuration fails the Test Connectivity but works successfully in other environments. The issue occurs post updating to Pega 8.1.1 Error Messages Not Applicable Steps to Reproduce Update Pega 7.3 or Pega 7.4 to Pega 8.1.1 Configure an email listener Root Cause A defect or…

Video

Apr 19, 2019

In this Global Client Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile application. Through this video, we will verify whether the relevant field values for the missing labels are…

Video

Apr 19, 2019

In this Global Client Support (GCS) video created by Bala Gangadha Tilak Cherukuri, you will learn debugging techniques to help identify which JavaScript methods are responsible for dynamically changing user interface (UI) elements.

Video

Apr 19, 2019

In this Global Client Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile application. Through this video, we will verify whether the relevant field values for the missing labels are…

Support Article

Apr 10, 2019

Summary Column name is missing in the report when viewing it in the report browser. Error Messages Not Applicable. Steps to Reproduce Launch the Case Manager portal Click Reports Open any report which has one of the columns with distinct count requirement Root Cause While upgrading from Pega 7.2 to…