Updated

Content Type

Product

Industry

Article

Sep 25, 2019

Before upgrading any Pega Customer Relationship Management applications, you must review important information about product changes for each release. Some product changes require user action before upgrading to ensure a successful upgrade. This article summarizes important information related to…

Article

Aug 13, 2019

Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's…

Article

Jun 7, 2019

Pega ® Customer Service for Healthcare, Pega Sales Automation for Healthcare, and Pega Marketing are components of the Pega Customer Relationship Management for Healthcare suite of applications. The suite of applications includes the following customer relationship management features: Access to…

Article

May 31, 2019

A cross-reference spine table is available for you to match the common data types that exist in both the applications. For example, the Pega ® Customer Service for Healthcare application contains customer data and the same customer data is also available in the form of customer, lead, opportunity,…

Article

May 31, 2019

The distribution media for the Pega ® Customer Relationship Management for Healthcare suite of applications has a shared application that includes sample access groups, sample integration rulesets, and Pega Foundation for Healthcare rulesets. It also includes sample applications with sample…

Article

May 31, 2019

Pega ® Customer Service for Healthcare and Pega Sales Automation for Healthcare use their native data models for contact, organization, and other data entities. Because the data models are different in both of these applications, the synchronization of data for contact or organization entities is…

Article

Mar 28, 2019

This article provides a data dictionary for the Pega Customer Service for Healthcare application, which describes the structure of primary classes. In Dev Studio, use the Data Visualizer tool to display a visual depiction of the relationships between a selected data type and its properties, and…