Jul 31, 2019
Find resources and support for Customer Decision Hub, which is a Pega Solution that combines data management, decision management, and advanced analytics.
Latest Product Documentation
Jun 27, 2019
Andrew LeClair, Product Marketing Manager, Decision Services, gives an overview of how to deliver an always-on customer experience. View the white paper.
Jan 15, 2019
Learn more: " Enhancing customer experience in the web channel Tell me about identity matching. This lesson will explain what identity matching is and how it can help improve both the customer experience and business results. Customers typically interact with a business through multiple…
Jan 9, 2019
NLP Sample is a reference application that contains a set of ready-to-use tools and example use cases to guide you through natural language processing (NLP) on Pega Platform™. After you become comfortable with the examples, you can build your own tools for text analytics and use NLP Sample to …
Oct 31, 2018
You can manage machine-learning resources in your application by uploading .jar extension files to Decision Data rules. For example, you can replace a model directly in a Decision Data rule, without the need to create multiple similar Decision Data rules every time you want to update a model. This…
Oct 30, 2018
Get started with revision management in Customer Decision Hub by having a walk through a simple use case. As a business user, you can implement and test modifications to your application outside the enterprise release cycles and quickly respond to changes in the external and internal factors that…
Oct 17, 2018
The Decision Management capability of Pega Platform™ comes with the Decision Data Store (DDS). By using DDS, you can store customer records in an internal Cassandra data center that is running as part of the Pega Platform node cluster. To provide continued services in case the primary data center…
Oct 10, 2018
Use AI-driven Outcome Optimization and Next-Best Action Strategies to design a campaign and optimize it automatically, which it's in-flight. See what's new in 8.1 on this topic.
Oct 10, 2018
Prediction Studio provides a dedicated workspace for data scientists to build, deploy and monitor machine learning and AI models. See what's new in 8.1 on this topic.
Oct 10, 2018
With Pega Infinity, the software aggregates customer interaction history to automatically generate and update potential predictors and make adaptive models more powerful. See what's new in 8.1 on this topic.