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Video
Jan 15, 2019

Learn more: " Enhancing customer experience in the web channel Tell me about identity matching. This lesson will explain what identity matching is and how it can help improve both the customer experience  and business results. Customers typically interact with a business through multiple…

Article
Jan 9, 2019

NLP Sample is a reference application that contains a set of ready-to-use tools and example use cases to guide you through natural language processing (NLP) on Pega Platform™. After you become comfortable with the examples, you can build your own tools for text analytics and use NLP Sample to …

Article
Oct 31, 2018

You can manage machine-learning resources in your application by uploading  .jar extension files to Decision Data rules. For example, you can replace a model directly in a Decision Data rule, without the need to create multiple similar Decision Data rules every time you want to update a model. This…

Article
Oct 30, 2018

Get started with revision management in Customer Decision Hub by having a walk through a simple use case. As a business user, you can implement and test modifications to your application outside the enterprise release cycles and quickly respond to changes in the external and internal factors that…

Article
Oct 17, 2018

The Decision Management capability of Pega Platform™ comes with the Decision Data Store (DDS). By using DDS, you can store customer records in an internal Cassandra data center that is running as part of the Pega Platform node cluster. To provide continued services in case the primary data center…

Video
Oct 10, 2018

Use AI-driven Outcome Optimization and Next-Best Action Strategies to design a campaign and optimize it automatically, which it's in-flight. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

Prediction Studio provides a dedicated workspace for data scientists to build, deploy and monitor machine learning and AI models. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

With Pega Infinity, the software aggregates customer interaction history to automatically generate and update potential predictors and make adaptive models more powerful. See what's new in 8.1 on this topic. 

Video
Oct 10, 2018

DevOps-oriented tests were designed to integrate automation and monitoring more thoroughly across the software lifecycle. See what's new in 8.1 on this topic.