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Article
Feb 5, 2019

If you experience issues with Pega Predictive Diagnostic Cloud™, review troubleshooting resources that can help you identify and correct the cause of the problem. PDC Stories The following videos show how to fix common problems such as agents not running correctly or not being able to see all…

Article
Feb 4, 2019

Pega Predictive Diagnostic Cloud™ (PDC) creates cases that represent problems in your system. Find out more about a particular case type to learn about the root cause of a problem, and to identify ways to resolve the problem and prevent it from occurring again. Cases are divided into categories…

Article
Feb 4, 2019

Standard Analysis and Exception Analysis agents read recent alerts and exceptions that are in your application. Pega Predictive Diagnostic Cloud™ (PDC) correlates the events and creates a case, unless a case with the same correlation problem already exists. If it does exist, then the event is…

Product
Jan 28, 2019

Find resources and support for Pega Predictive Diagnostic Cloud, providing detailed insight into your system's performance, boosting stability and driving improvement of your application.

Article
Jan 24, 2019

The Improvement Plan landing page provides detailed information about issues that affect the performance of your monitored system. By looking at this information, you can identify areas that you need to work on to improve your system's performance. To access the page, on the navigation pane,…

Video
Jan 11, 2019

In this story, we demonstrate using Pega Predictive Diagnostic Cloud™ to solve the case of, "hey – why can't I find this agent’s output?”

Video
Jan 11, 2019

In this story, we demonstrate using Pega Predictive Diagnostic Cloud™ user administration to solve the case of, "hey – why can't I see this system?”

Article
Jan 8, 2019

Pega Predictive Diagnostic Cloud™ can monitor your application performance and diagnose system health issues to minimize their impact on your business. You can access Pega Predictive Diagnostic Cloud with single sign-on (SSO) authentication by clicking a link in the Pega Support portal. To start…

Article
Dec 19, 2018

As a Pega Predictive Diagnostic Cloud™ operator with a manager role, you can request that email digests and event notifications be sent to specific mailboxes, so that the recipients stay informed about system health information. The following types of notification are available: Schedule-based…

Article
Nov 14, 2018

As a Pega Predictive Diagnostic Cloud™ administrator, you can create, modify, and delete Predictive Diagnostic Cloud operator records, and define their roles and available systems. Use the operator records to grant or deny access to Predictive Diagnostic Cloud, select systems for operators, or…