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Article
Mar 21, 2019

Generate reports to help you verify whether DMSample predictive models accurately predict customer behavior. Sample reports are generated when you run the InitializePMMonitoring activity that simulates historical customer responses to model predictions. Before you begin Generate DMSample data. See…

Article
Mar 21, 2019

Create and run the Initialize Application case to generate the data that you need to fully explore DMSample use cases. By performing this task, you populate database tables with sample customer and analytical records, simulate the previous customer interactions and survey results, create simulation…

Support Article
Mar 21, 2019

Summary   Browser memory snapshot of the Pega application gradually increases. This occurs on Pega Customer Service 7.1.2. Error Messages   Not Applicable Steps to Reproduce Run several interactions Close the Pega application Root Cause A defect in Pegasystems’ code or rules.   Resolution Apply…

Support Article
Mar 21, 2019

Summary The log file does not roll over. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. The default behavior for the out-of-the-box prlog4j2.xml settings for the file appender  is as below, <…

Support Article
Mar 20, 2019

Summary Modal popup is configured with Ok and Cancel buttons, and Required and Validate rules on the Date fields. When the Validate rule is not satisfied, the modal popup closes on clicking the Ok button. Error Messages Not Applicable Steps to Reproduce Configure a modal dialog with Date fields,…

Support Article
Mar 20, 2019

Summary An AWS S3 Repository path is configured as the source location of a file listener. After every server restart, the FileListener aborts with an IllegalArgumentException in the logs. After resaving the Repository rule and executing Test Connectivity on it, the FileListener can be started…

Support Article
Mar 20, 2019

Summary Multiple 'Content is not allowed in prolog' exception is generated in the log. This occurs in environment configurations where Internet Explorer with Tomcat or JBoss is used. Error Messages sax parse error: Content is not allowed in prolog. From: (H94B6C73C28A68C67D2320E0381E28A68…

Support Article
Mar 20, 2019

Summary When opening any report from My Reports, all the reports open on the main tab instead of opening in new tabs. The report must open according to the design time confiruration (New document > Pop-up Window > Replace Current harness). Error Messages Not Applicable Steps to Reproduce…

Support Article
Mar 20, 2019

Summary On establishing a new SAML authentication setup that uses Azure Active Directory (Azure AD) instead of the Ping Federated Single Sign-on (SSO), error related to  pyUserIdentifier  occurs. Error Messages Unable to process the SAML WebSSO request: No value specified for attribute mapped to…

Support Article
Mar 20, 2019

Summary The 'Please select a row' popup message displays when executing a local action in the table header row. Error Messages Please select a row Steps to Reproduce Configure a grid to execute a local action on the table header row. Root Cause The local action configuration was invalid.…