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Product

Oct 10, 2019

Find resources and support for Pega Call, which provides robust CTI support, including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities.

Article

Oct 3, 2018

Computer telephony integration (CTI) is a common name for any technology that allows for the integration and coordination of interactions on a telephone and a computer. Pega Call™ supports the Cisco Unified Intelligent Contact Management (ICM) and Cisco Finesse platform CTI environments.  Cisco…

Article

Aug 1, 2018

Pega Call™ provides robust Computer Telephony Integration (CTI) support including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities. By leveraging the business rules engine architecture service cases and dialogs can be reused across channels — from the IVR (…

Article

Jun 12, 2018

In the Pega Call application, the OpenCTI implementation tries to establish a Bidirectional-streams Over Synchronous HTTP (BOSH) connection with the Computer Telephony Integration (CTI) server. BOSH is a transport protocol that emulates a bidirectional stream between two entities, such as a client…