Oct 10, 2019
Find resources and support for Pega Call, which provides robust CTI support, including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities.
Oct 3, 2018
Computer telephony integration (CTI) is a common name for any technology that allows for the integration and coordination of interactions on a telephone and a computer. Pega Call™ supports the Cisco Unified Intelligent Contact Management (ICM) and Cisco Finesse platform CTI environments. Cisco…
Aug 1, 2018
Pega Call™ provides robust Computer Telephony Integration (CTI) support including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities. By leveraging the business rules engine architecture service cases and dialogs can be reused across channels — from the IVR (…
Jun 12, 2018
In the Pega Call application, the OpenCTI implementation tries to establish a Bidirectional-streams Over Synchronous HTTP (BOSH) connection with the Computer Telephony Integration (CTI) server. BOSH is a transport protocol that emulates a bidirectional stream between two entities, such as a client…