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Video
Apr 18, 2019

In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from reports.

Article
Apr 16, 2019

The Pega API provides a standard set of services that includes case creation, assignment processing, and access to data pages. These built-in REST/JSON services enable the rapid implementation of Pega mobile and client applications. By default, Pega API services are secured with user credentials…

Article
Apr 12, 2019

You can build custom repository types for various file storage types. For example, you can build a Google Drive custom repository type that you can use similarly to how you use the repository types that are included with Pega Platform. Custom repository types appear in the Pega Platform user…

Article
Apr 12, 2019

Pega Robot Manager™ extends the functionality of robotic process automation (RPA), which allows you to batch process a large volume of work assignments by using unattended robots with your Pega Platform™ application. Each robot belongs to a work group that has an assigned automation package.…

Support Article
Apr 12, 2019

Summary In the Robot Manager's Work groups tab, on changing the work group status from Running to Stopped, the status remains in the Running state. This occurs despite a page refresh for specific work groups. Error Messages Not Applicable Steps to Reproduce Launch the Robot Manager. Click the…

Article
Apr 11, 2019

When you add Stream nodes on Pega ® Platform to use the decisioning Stream service, your platform instance uses default configuration settings for the service. If you have any reason not to use these default values, such as a port is being used by another process, you can modify the prconfig.xml…

Support Article
Apr 11, 2019

Summary Unable to save Web Analytics configuration or edit any existing configuration. Error Messages 500 Error Code ( tcp _error) A communication error occurred: "" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may…

Support Article
Apr 11, 2019

Summary When an error is present in the Date field (due to incorrect format), the system prevents the LocalAction from opening in a modal window. However, when the error is present in the Input field (due to business validation), system allows the  LocalAction to open in a modal window. Error…

Support Article
Apr 11, 2019

Summary LibraryFunctionNotFoundException occurs during Pega 7.1 update to Pega 7.4. Error Messages [ ] [STANDARD] [ ] [ ] ( lyGeneratedKey ._ baseclass.When ) ERROR - Exception caught while evaluating when com.pega.pegarules.pub.runtime.LibraryFunctionNotFoundException : Failed to extract '…

Support Article
Apr 11, 2019

Summary Unable to localize the 'No data to display' field for charts in the report definition. Error Messages Not Applicable Steps to Reproduce Open a report which has a chart with no data. The 'No data to display' message displays in a different locale. Root Cause An issue in…