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Video
Apr 19, 2019

In this Global Client Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile application. Through this video, we will verify whether the relevant field values for the missing labels are…

Video
Apr 19, 2019

In this Global Client Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile application. Through this video, we will verify whether the relevant field values for the missing labels are…

Video
Apr 18, 2019

In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from reports.

Support Article
Apr 12, 2019

Summary   Summary reports are not visible on the report dropdown in the report widget. However, only the list is available.   Error Messages   Not Applicable   Steps to Reproduce   Create a Summary report Place the report on the dashboard   Root Cause This issue was determined to be a product…

Support Article
Apr 12, 2019

Summary ArithmeticException occurs after a deploying some rules. Error Messages Problem executing pzAssemblePreprocess for RULE-HTML-SECTION MY-CLASS-NAME MYSECTION #00000000.00GMT java.lang.ArithmeticException : / by Zero Steps to Reproduce Load the harness containing the affected section. Root…

Support Article
Apr 11, 2019

Summary A Work party (Owner) is added to the case as Data-Party-Operator type. When changing the party to a different operator using the out-of-the-box  Data-Party-Operator . pyNewWorkPartyDetailRepeat section, the section runs the out-of-the-box activity Data-Party-Operator .WorkPartyRetrieve to…

Support Article
Apr 11, 2019

Summary When the out-of-the-box pyAssignmentShortSummary section is used to display the Goal time of an assignment, the pxGoalTime property is used. However, the correct time does not display when the format, '2 days, 5 hours' or '2 d, 5 h ', is selected from the DateTime format…

Support Article
Apr 11, 2019

Summary   The out-of-the-box Code-Pega-PDF.View activity is used to generate a PDF document of an eForm. However, the PDF document generates, but the screen refreshes repeatedly without going to the next screen.    Error Messages   Not Applicable   Steps to Reproduce   On click of a button, invoke…

Support Article
Apr 11, 2019

Summary Error occurs when configuring a Platform Cipher using a KeyStore  File Upload option. This occurs when implementing data encryption using Platform Cipher. The requirement is to use Platform Cipher using options other than AWS Key Management Service (KMS). Error Messages KeyStore is not of…

Support Article
Apr 10, 2019

Summary An application is configured such that it prevents the merging of branches which are not reviewed. The 'Merge multiple branches' tool does not allow branches to be selected, even when the branches have been reviewed. Error Messages Not Applicable Steps to Reproduce Modify…