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Support Article
Jan 15, 2019

Summary Sporadic LockGoneExceptions are seen after syncing a device that has been offline. Error Messages Commit;RULE-OBJ-ACTIVITY WORK- PYMOBILESYNCSAVEWITHERRORS #20160405T152159.823 GMT Step: 2 Circum: 0;doActivity Rule-Obj-Activity:pyMobileSyncSaveWithErrors;java;RULE-OBJ-ACTIVITY @BASECLASS…

Support Article
Jan 14, 2019

Summary Local modal dialog defined in the header section of a grid or table causes the system to hang. This occurs when a local action is run and X symbol is used to close the modal window. Error Messages   Not Applicable Steps to Reproduce   Create a grid or table in an HTML section Add a local…

Support Article
Jan 11, 2019

Summary Users can delete files attached to a case by other users from the case narrative section. Error Messages Not Applicable Steps to Reproduce Create a case and attach a file to the case. Open the case with a different operator. Open the case narrative section of the case. Click the Delete link…

Support Article
Jan 11, 2019

Summary Error occurs while generating SOAP integration connector rules after uploading a WSDL file. Error Messages pyWSDLExternalReferences : "The WSDL file contains references to external documents. You must load it using the 'Document URL' option." Steps to Reproduce Upload…

Support Article
Jan 9, 2019

Summary Export to PDF on a report definition takes more than two minutes. Unable to export results to a PDF file if the report fetches more than 20 records while running a report definition. Results do not display.  Error Messages Not Applicable     Steps to Reproduce Run a report definition Click…

Support Article
Jan 9, 2019

Summary Word documents do not generate correctly in Thai language. Error Messages Not Applicable. Steps to Reproduce Upload a word template in the system Add some properties on the clipboard (on pyWorkPage ) with Thai characters Generate a Word document using the out-of-the-box Rule-Utility-…

Video
Jan 8, 2019

In this Global Customer Support (GCS) video, Bhuvana Mahalingam explains how the behavior of a cancel action differs between a regular local action versus a local action launched through a modal dialog.

Support Article
Jan 8, 2019

Summary When a report browser has a large number of columns, the columns shift out of the screen layout. Error Messages Not Applicable Steps to Reproduce Launch the Interaction portal. Navigate to the My Reports tab on the dashboard. Launch the report containing a large number of columns using the…

Support Article
Jan 8, 2019

Summary Post installing HFix-45242 and  HFix-44328 , report filter popup does not display  onClick  of the Filter icon. Error Messages Not Applicable Steps to Reproduce Install  HFix-45242 and  HFix-44328 . Open any report from the report browser. Filter any column. Root Cause A defect in…

Support Article
Jan 8, 2019

Summary Error occurs while generating a Database Explain plan while running a SQL query. Error Messages There is no configuration (no Data-Admin-DB-Name instance) for database Read-only PegaRULES Steps to Reproduce Run a query from the query runner. Root Cause A defect in Pegasystems’ code or rules…