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Support Article
Apr 11, 2019

Summary Portions of the border does not display for some grids and cells. This occurs intermittently, though the style format has 'Apply border for all sides' checked for both the cell and grid borders. Error Messages Not Applicable Steps to Reproduce Create a style format for grids.…

Support Article
Apr 11, 2019

Summary On saving an assignment in a work object and clicking the Close button to close the assignment, a popup regarding unsaved changes displays. This occurs despite saving the assignment and is sporadic. Error Messages You are about to discard your unsaved changes Steps to Reproduce Save the…

Support Article
Apr 10, 2019

Summary   The value entered on a text field is lost on clicking Save. Error Messages   Not Applicable Steps to Reproduce Launch a portal Enter values on a text field Click Save Root Cause An issue with holding text field values. Resolution Perform the following local-change: Click the Save button…

Support Article
Apr 10, 2019

Summary Image uploaded in the Rich Text Editor (RTE) does not display in the generated PDF. Error Messages Not Applicable Steps to Reproduce Configure HTMLToPDF  with RTE and include it in a section. Upload an image such that a space is generated in the URL. Root Cause A defect in Pegasystems’ code…

Support Article
Apr 9, 2019

Summary   User has a screen flow as a usecase . The user creates a new usecase ' Usecase A' as an Admin. The Rich Text Editor (RTE) is on the last screen. User enters text into the RTE and submits the usecase . The Operator opens Usecase A and moves to the last step. However, the RTE is…

Support Article
Apr 3, 2019

Summary   A decision table with more than 1000 rows is built. It does not return correct values when it is supposed to return a row that is after 1000 rows.   Error Messages   Not Applicable Steps to Reproduce   Create a decision table with more than 1200 rows.   Root Cause A defect in Pegasystems…

Support Article
Apr 3, 2019

Summary Business Intelligence Exchange (BIX) extract, with the output format as a database schema, does not work initially when the source and destination tables are in different databases. After installing HFix-30178 and   HFix-45698  with its dependent hotfixes , the data is pushed to the…

Support Article
Mar 28, 2019

Summary When moving to a new system, unable to parse XML rules. This works on the existing systems. The repeating groups in the rule display only the first element; whereas in the earlier system, all the elements are visible. Error Messages Not Applicable Steps to Reproduce Create a tri-level rule…

Support Article
Mar 26, 2019

Summary HistoryListView causes out-of-memory error when Maximum Records passed fails and about 500K records are fetched. Error Messages Out of memory Steps to Reproduce Run the HistoryListView report. Root Cause A defect in Pegasystems’ code or rules. List view History-. HistoryListView used a…

Support Article
Mar 22, 2019

Summary NullPointerException occurs and sections do not load in the Test environment. The sections are stored as a control in the UI when opened from Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION HEALTHCARE-FW-NEMSWFW-WORK…