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Support Article
Feb 27, 2019

Summary A secondary database is set up. Performance degrades when failing over to the secondary database.  Multiple PEGA0026 alerts with high KPI attempt to establish a new connection. Error Messages Not Applicable Steps to Reproduce Fail over to the secondary database Restart the Pega instance…

Support Article
Feb 27, 2019

Summary Error occurs while editing data tables in Excel. This occurs on Windows 7 and Windows 10. Error Messages Failed Re-attach Server session Steps to Reproduce Launch the data table list. Open any data table Click Edit In Excel Root Cause TLS 1.1 and TLS 1.2 have compatibility issues with…

Support Article
Feb 26, 2019

Summary Performance degrades when rendering a screen with a repeating grid containing multiple rows (100) without pagination. This occurs in the Internet Explorer 11 browser. Error Messages Not Applicable Steps to Reproduce Create a repeat grid with more than 150 rows. Set pagination format to None…

Support Article
Feb 25, 2019

Summary An activity is configured on click of a button. In the activity, the hasMessages When rule is invoked. The ConcurrentModificationException displays on the screen on clicking the button. in RULE-OBJ-WHEN @BASECLASS HASMESSAGES :NULL Error Messages Exception caught while evaluating when java.…

Support Article
Feb 14, 2019

Summary Work object elements in the pagelist and the number of index class instances that correspond to that work object, vary. Report definition On the Clipboard, the work object contains 70 elements in the pagelist for the declare index. However, the report displays only 55 results from the…

Support Article
Feb 13, 2019

Summary Scheduled Reports do not deliver mail to users. Error Messages com.sun.mail.smtp.SMTPSendFailedException : 554 5.2.0 STOREDRV.Submission.Exception : MessageSubmissionExceededException.MapiExceptionMaxSubmissionExceeded ; Failed to process message due to a permanent exception with message…

Support Article
Jan 29, 2019

Summary The user requirement is to have only certain users be able to search and open some SRs  based on a Flag condition in the application. This has been achieved by customizing OpenDefaults . However this does not work when using the Internet Explorer 11 browser. The screen becomes busy for some…

Support Article
Jan 25, 2019

Summary On defining a CSS in the UserWorkForm in the <style> tag, the CSS does not override the default . iconRequired class style. However, when defining the CSS in a Text File rule and adding it as an additional CSS in the skin, retrieves the changes. Error Messages Not Applicable Steps to…

Support Article
Jan 21, 2019

Summary An onChange event is   configured for a Date control field. On clicking the Date picker and selecting the same date twice, triggers the onChange event though no changes are made to the value. Error Messages Not Applicable Steps to Reproduce Create a section with the Date control field and…

Support Article
Jan 18, 2019

Summary The Field label is configured within the Text Area control and the Required checkbox enabled. With this configuration, on tabbing tab out of the portal without entering any text, the label font size changes. After entering text, the font size returns to the actual size. Before tabbing out:…