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Support Article
Apr 10, 2019

Summary Attachment menu pop-up blinks on the Internet Explorer browser when Rich Text Editor (RTE) with size to content option is present on the User Interface (UI).   Error Messages   Not Applicable   Steps to Reproduce Configure the  AttachmentMenu control Configure RTE with size to content…

Support Article
Apr 9, 2019

Summary Pega Customer Service 7.12 is installed on Pega 7.1.5. The pxThobber (Loading indicator) does not display when the system performs a task (computation). Error Messages Not Applicable Steps to Reproduce Log in to the system as a Customer Service Representative (CSR). Click Inbound Call.…

Support Article
Apr 9, 2019

Summary Report headers which are grouped by columns do not display when exporting to PDF. Error Messages Not Applicable.  Steps to Reproduce Create a report definition with few columns Group any 2 columns and run the report to see the content of the report Click the Export to PDF. The headers are…

Support Article
Mar 26, 2019

Summary A property with the req_time_stamp format is set as request parameter in the Connect-REST request. On creating the swagger file, the property reference changes to r=time_stamp. The text eq_ in the property reference names converts to = in the REST swagger file and an error displays. Error…

Support Article
Mar 20, 2019

Summary In the read-only mode, vertical scrollbars display when large content is entered in the Rich Text Editor (RTE). Error Messages Not Applicable Steps to Reproduce Create an RTE rule. Add large content in the RTE field. Scrollbars display in the read-only mode. Root Cause Scrollbars display by…

Support Article
Mar 4, 2019

Summary Unable to delete an attachment that is added to a case using the out-of-the-box AttachmentListEmbed list view. Error Messages Not Applicable Steps to Reproduce Use the out-of-the-box AttachmentlistEmbed list view. Add an attachment. Delete the attached document. Root Cause An issue in the…

Support Article
Mar 1, 2019

Summary Pega 7.1.5 does not pass both the name and filename parameters in a  multipart request header. This occurs when sending a  multipart Connect-REST request to a service provider. When sending a  multipart Connect-REST request to a service provider, the name and filename parameters are not set…

Support Article
Feb 25, 2019

Summary Error occurs after the utility shape in the flow, after which, the remaining utilities in the flow are not executed. Error Messages pyWorkPage has unexpectedly been reverted to an older version Steps to Reproduce Use the Obj-Refresh-And-Lock method on the pyWorkPage after performing the…

Support Article
Feb 22, 2019

Summary All the values on the columns do not display when the grid filters are applied. This occurs when the number of records exceeds 1000. Error Messages   Not Applicable   Steps to Reproduce   Launch the user portal Navigate to the Process workbasket which contains more than 1000 records Apply…

Support Article
Feb 14, 2019

Summary   Cases are not resolved and processed due to an error with the OverallSLA queue item. Error Messages   Instance of class Queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYSTEM-QUEUE-SERVICELEVEL 1546547429649000961E74CD5AE6C1A23BB6C57B906BCDFF   Steps to Reproduce   Set a ticket from an…