Content Type




Support Article
Feb 8, 2019

Summary While testing the Business Intelligence Exchange (BIX) extracts, the execution history logs do not display on the Pega BIX extract rule despite executing the script from the command line and creating the extract files post upgrading to IBM WebSphere Application Server (WAS) 8.5. Error…

Oct 25, 2018

In Next-Best-Action Marketing (NBAM), Proposition Management , Proposition Data , deleting an EditList entry causes the EditList to revert to its original state as defined by the data table. Related to this issue is the fact that there is currently no intuitive way to reorder the entries on the…

Oct 10, 2018

The Pega-provided stored procedure sppr_sys_reservequeueitem_b is used for various Pega processes. Over time, this stored procedure has been updated to improve its performance. The indexes, which are displayed as text in this article, and the stored procedure, which can be downloaded from the…

Support Article
Aug 28, 2018

Summary Screen displays blank with tabs on top of the screen when using Internet Explorer 11/Edge browser. However, of changing the default browser settings to Internet Explorer 9 0r 10, the screen loads correctly. Error Messages Not Applicable. Steps to Reproduce Launch the application using…

Jun 8, 2018

Starting in Pega 7.1.8, the Scan Results screen has replaced the Hotfix Inventory. You can download the Scan Results as a zip file containing csv files for review offline.   To obtain the Scan Results file select:  DesignerStudio > System > Release > Hotfix Manager If there are scan…

Jun 2, 2018

Decision Strategy Manager (DSM) allows marketing managers to participate directly in the evolution of Next-Best-Action™ driven applications by providing the functionality that supports cross-sell, upsell, retention, and risk management. Applications can record and guide live customer interactions…

Support Article
Feb 23, 2018

Summary Periodic error of the type java.lang.OutOfMemoryError:native memory exhausted displays once or twice a day in the UAT environment, usually when application developers log in to Designer Studio. Preliminary assumptions point to the ClassLoader because the ClassLoader gets stored in the…

Support Article
Dec 13, 2017

Summary Users Development environment encounters slow performance. Additionally, a URL launch and login takes longer than expected. Error Messages Not Applicable Steps to Reproduce Launch the application URL. Log in to the application when the URL is launched. Root Cause The Alert log included…

Support Article
Dec 4, 2017

Summary User have a scenario in their application, where by selecting the required documents and share via service and receive a single merge document. The received document is converted into PDF and displayed on screen. The above scenario is working fine in Internet Explorer, whereas the same is…

Support Article
Nov 30, 2017

Summary In a multiple column layout, headers and columns do not align correctly when the data field increases in one column. Error Messages Not Applicable Steps to Reproduce Create a Repeating grid layout (source the grid from a Data Page). Set Pagination format to Progressive and Page Size greater…