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Support Article
Jan 29, 2019

Summary In the exported Excel, the Received Date column value alignment varies in multiple rows. For some rows, this column value is left aligned; while for other rows, the value is right aligned. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A third-party product   issue: MS …

Support Article
Jan 11, 2019

Summary Application login page is inaccessible and Out Of Memory errors are generated in the logs. Error Messages [ AResourceAdapter : 1] [STANDARD] [ internal.services.ServiceAPI ) ERROR JMS|TTTJMS|TTT-FW- MemMgtFW -Work| ReadEnrollData |- JMS service  failed: PRRuntimeError : com.pega.pegarules.…

Support Article
Dec 7, 2018

Summary On starting a custom advanced agent to send email notifications to users, InvalidReferenceException  occurs and the agent is disabled. Error Messages com.pega.pegarules.pub.clipboard.InvalidReferenceException : The reference .count is not valid. Reason: FUAInstance - NullMyStepPage at com.…

Article
Oct 10, 2018

The Pega-provided stored procedure sppr_sys_reservequeueitem_b is used for various Pega processes. Over time, this stored procedure has been updated to improve its performance. The indexes, which are displayed as text in this article, and the stored procedure, which can be downloaded from the…

Support Article
Sep 7, 2018

Summary PEGA0031 alerts occur when a stream is overwritten without being sent to the browser. Error Messages Not Applicable Steps to Reproduce In the flow action's pre-processing activity, add a Show-HTML  step. Launch the User portal. Navigate to the screen where the flow action is invoked…

Support Article
Sep 5, 2018

Summary Spaces display instead of single quotes (') and registered marks (®) in outbound mails. Error Messages Not Applicable Steps to Reproduce Open any correspondence email. Spaces occur instead of single quotes (') and registered marks (®). Root Cause A defect or configuration issue in…

Support Article
Sep 4, 2018

Summary Error occurs when exporting the Product rule when ListView filter is used with pagination enabled.   Error Messages [java] Caused by: com.pega.pegarules.pub.PRRuntimeException : Problem evaluating a ListView for a Collection: ** The page size "" specified for this RDB call is…

Support Article
Aug 7, 2018

Summary When a file name contains language specific fonts (Vietnamese), the font is replaced by a special character (?).  This occurs while adding files to the application server Error Messages Not Applicable Steps to Reproduce Scenario 1: Create a temporary directory in the server Add the file (…

Support Article
Jul 31, 2018

Summary Administrator has reported ‘lock exhaustion exceptions’ in the database caused by SPPR_PURGE_TABLE stored procedure while deleting large amounts of data from the table PR_PERF_STATS. Error Messages Messages were written to database console: 10.49.45 STC24484 *DXR142E IRN2002 THE LOCK…

Support Article
Jul 19, 2018

Summary Error displays on launching the PEGA SSO URL using the Firefox browser. Error Messages SPNEGO authentication is not supported on this client. Steps to Reproduce Unknown. Root Cause This is as per Pega Product design. Resolution Here’s the explanation for the reported behavior: Firefox…