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Support Article
Apr 10, 2019

Summary Blank portals open in a Citrix 18.1 workspace in Windows 10. However, this works in the Virtual Desktop Infrastructure (VDI) Horizon view 4 in Windows 7. Error Messages Not Applicable Steps to Reproduce Log in with any User portal which loads blank in Windows10. Root Cause Windows 10 is not…

Support Article
Mar 5, 2019

Summary CookieDisabledException occurs   and unable to log in to the Pega application despite setting the cookies and Compatibility settings correctly. JBoss application server is used in this environment. Error Messages com.pega.pegarules.priv.context.CookieDisabledException : An error has…

Support Article
Feb 4, 2019

Summary Error displays in logs indicating insufficient memory. Error Messages Prod environment frequently going OutOfMemoryError. Steps to Reproduce Unknown Root Cause An issue in the custom application code or rules. This results in the display of the large History of certain work objects which…

Article
Oct 10, 2018

The Pega-provided stored procedure sppr_sys_reservequeueitem_b is used for various Pega processes. Over time, this stored procedure has been updated to improve its performance. The indexes, which are displayed as text in this article, and the stored procedure, which can be downloaded from the…

Support Article
Sep 29, 2018

Summary Unable to generate PDFs using PD4ML 399fx1 Pro DMS. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A third-party product issue: PD4ML 399fx1 Pro DMS Resolution Apply HFix-43302 . ​​​​​​​ SA-58871

Support Article
Aug 29, 2018

Summary The assignment does not complete on clicking the Submit button. Error Messages Errors In Browser Console: Unterminated string constant ' gStrExpandAllText ' is undefined Steps to Reproduce Launch the  WorkUserPortal . Open any work object. Root Cause A defect in Pegasystems’ code…

Support Article
Aug 16, 2018

Summary Unable to access circumstanced version of a decision table in an activity using the Property-Map - DecisionTable . That is, when the activity is executed, the base decision table is accessed though the circumstanced definition rule qualifies for execution. Error Messages Not Applicable…

Support Article
Jul 21, 2018

Summary Commit errors display while performing normal functions in the application when opening and saving work items. Error Messages The deferred save failed with the following exception, com.pega.pegarules.pub.database.AuthorizationException : You are not authorized to create, modify, or lock…

Support Article
Jul 13, 2018

Summary Error occurs during user login or when saving Operator ID record. Error Messages java.lang.NoClassDefFoundError : javax/transaction/UserTransaction at com.pega.pegarules.data.internal.access.ThreadConnectionStoreImpl.startTransaction ( ThreadConnectionStoreImpl.java :179) at com.pega.…

Support Article
May 26, 2018

Summary When the tracked property does not change, the Declare OnChange rules are invoked. Error Messages Not Applicable Steps to Reproduce Create a Declare OnChange rule to track a property on an embedded page, such as . Customer.pyCustomerID . Create a step in the process that adds the embedded…