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Article

Sep 25, 2019

Before upgrading any Pega Customer Relationship Management applications, you must review important information about product changes for each release. Some product changes require user action before upgrading to ensure a successful upgrade. This article summarizes important information related to…

Article

Aug 12, 2019

You cannot use a 7.x version of Pega Customer Service with Pega Platform 8.x. Pega 8.1 introduced a new set of role-based portals (App Studio, Admin Studio, Dev Studio, and Prediction Studio) for the configuration of applications that are built on Pega Platform. The change was significant and…

Article

May 31, 2019

Pega Customer Service , Pega Sales Automation , and Pega Marketing are components of the Pega Customer Relationship Management suite of applications. These applications include the following customer relationship management features: Access to the applications in a common environment and the…

Article

Apr 10, 2019

By default, Pega Customer Service provides the following operators for Web Chatbot: WebChatbotAdmin – An operator with administrator privileges that can access Designer Studio and use the Web Chatbot configuration portal. WebChatbotConfig – An operator who can only use the Web Chatbot configuration…