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Help Topic
Apr 19, 2019

User portals support users of applications as they create, update, and resolve work items; and managers as they monitor work activity and help workers resolve issues. User portals may be customized to reflect the terminology, layout, and needs appropriate to each user community.

Help Topic
Apr 19, 2019

Pega Platform includes the following portals for application users and managers. Each is a working example that you can copy and extend to create portals for the end users of your application.

Help Topic
Apr 19, 2019

As an application user, you can control the type of notifications that you want to receive and choose the notification channels over which you want to receive them. The available notification channels are gadget, email, and mobile push.

Help Topic
Apr 19, 2019

Users of an application that you develop on Pega Platform can add annotations to images that are attached to cases. For example, users can draw around an area in the image to highlight a faulty element of the device.

Help Topic
Apr 19, 2019

When you work on a case, you can add content from a CMIS system to the case in the Attachments section.

Help Topic
Apr 19, 2019

Users of an application that you develop on Pega Platform can annotate images that are attached to cases by drawing a line. By default, the annotation color is set to magenta. You can change the annotation color, for example, to comply with the enforced color scheme.

Help Topic
Apr 19, 2019

Control which events are included in the audit trail of a case to improve history readability and reduce the volume of history records in your system.

Help Topic
Apr 19, 2019

At run time, you can manage versions of a case attachment that is stored in a CMIS system in the Attachments section. The system uses a Gear icon next to the name of the attachment to identify such case attachments.

Help Topic
Apr 19, 2019

You can reopen a resolved case if the case was resolved prematurely, or erroneously. After a case is reopened, the case can be processed by a user or a flow and resolved again.

Help Topic
Apr 19, 2019

When you work on a case, you can add content from a web storage provider to the case in the Attachments and Pulse sections.