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Article

Apr 1, 2019

Before upgrading any Pega Customer Relationship Management applications, you must review important information about product changes for each release. Some product changes require user action before upgrading to ensure a successful upgrade. This article summarizes the important information related…

Article

Mar 28, 2019

This article provides a data dictionary for the Pega Customer Service for Healthcare application, which describes the structure of primary classes. In Dev Studio, use the Data Visualizer tool to display a visual depiction of the relationships between a selected data type and its properties, and…

Article

Mar 22, 2019

Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's…

Article

Mar 22, 2019

In the context of a customer service application, case types define the work that your customer is asking you to perform. The Pega® Customer Service for Healthcare application components that you install determine which case types are available for your use. Cases that you can modify in App Studio…