Showing 5267 result(s)
Course
Jan 21, 2019

This course covers new features in the Pega Platform 8.1 Release including the new App Studio, Dev Studio, Prediction Studio, and Admin Studio, Case Management social enhancements, DevOps Deployment Manager, Conversational Channels Email Portal, Decisioning and Natural Language Processing (NLP)…

Course
Jan 21, 2019

You have designed a complex decision strategy for your Customer Decision Hub. How can you be sure that it works in the intended way? How will it perform in a production environment? Are there any bottlenecks? Which decision paths are more likely to be selected over others? In this module, learn how…

Course
Jan 21, 2019

You want to predict customer behavior, but you have no historical behavioral data on which to base your predictions. Without historical data, traditional predictive modeling won't work. Fortunately Pega offers Adaptive Decision Manager, which builds predictive models on-the fly using real-time…

Course
Jan 21, 2019

In Fast Track students learn how to create PegaRULES Process Commander (PRPC) solutions by extending an existing application using the Application Profile and Application Accelerator. Students also define properties, modify the user interface and create business rules and processes.

Course
Jan 21, 2019

Simple debugging of a Pega Robotic Automation solution may not always be sufficient. The Diagnostic Logging course introduces another level for debugging solutions both in development and deployed to users by using the diagnostic log files. Dissecting log files, using the automation playback…

Course
Jan 21, 2019

Pega Sales Automation™ shifts the paradigm of sales and sales coaching from reactive to proactive, and from instinct-driven to insight-driven. The built-in artificial intelligence (AI) capabilities identify the best leads, opportunities, and personalized Next-Best-Actions for each sales…

Course
Jan 21, 2019

Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this module, you learn about dashboard widgets, how you can configure the default dashboards, and how to and personalize your own dashboard.

Course
Jan 21, 2019

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega Robotic Automation Studio. You will also learn how to integrate robotic automations with Windows and…

Course
Jan 21, 2019

Pega chat allows customers to communicate to customer service representatives (CSRs) in real time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This…

Course
Jan 21, 2019

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.