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Support Article

Oct 21, 2019

Summary A few property values (added as pega:reference) do not display on Word template. Error Messages   Not Applicable Steps to Reproduce Create a Word template with fields mapped from pyWorkPage Execute script (as local action) to generate letter using the Word template Root Cause Bold and…

Support Article

Oct 21, 2019

Summary In the Predictive Diagnostic Cloud (PDC), a warning displays in the Usage Viewer. Error Messages Warning. The Agents Push Hourly/Daily Log Usage Data agents that feed usage data to PDC is not running. Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating…

Support Article

Oct 14, 2019

Summary Frame resizes automatically on passing the cursor on the tabs and a white layout displays on the frame. The issue occurs while using the Developer portal post updating to Chrome 77.0.3865.75 (64 bit).  Error Messages Not Applicable Steps to Reproduce Update to Chrome 77.0.3865.75  Log in to…

Support Article

Oct 10, 2019

Summary Unable to launch the offline-enabled application in a browser. Error Messages Not Applicable Steps to Reproduce Launch the offline-enabled application in a browser. Root Cause When enabling the Tracer tool, on the Context tab, the 'Use service session cookie (REST/HTTP only)' was…

Support Article

Oct 8, 2019

Summary NullPointerException on opening the Case Worker portal on an application with UI-Kit 11-01.    Error Messages Exception: pzSectionBody _1();/*Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL PYCWPORTALHEADER #20170926T012625.092 GMT java.lang.NullPointerException *…

Support Article

Oct 3, 2019

Summary Error occurs when creating a case type. Error Messages .pyLabel: Create new record failed: No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type.. Steps to Reproduce Click the 'Add a case type…

Support Article

Sep 27, 2019

Summary When condition on a local action event does not work correctly in an overlay window. Error Messages Not Applicable. Steps to Reproduce Log in to the application Create an overlay and add a location action event on the OnChange of a text box Add a When condtion Run the flow Root Cause A…

Support Article

Sep 24, 2019

Summary Unable to select a different function on the decision tree. The default function first string in relation to second string is added to the decision tree by default. However, when the user changes it to evaluate when the When rule returns True, it does not change the function and is stuck…

Support Article

Sep 24, 2019

Summary Warning Summary and Warnings Detail scheduled reports deliver incorrect data. The Warnings Summary report does not display content in the PDF delivered to the operator and the Warning Details report displays incorrect data. Error Messages Not Applicable Steps to Reproduce Open the…

Support Article

Sep 24, 2019

Summary Multiple LiveChat Interaction IDs are referenced by the same ConversationID. Error Messages Not Applicable Steps to Reproduce Log in to Pega Customer Service (CS) as a Customer Service Representative (CSR). Initiate a transfer to a queue. Root Cause A defect in Pegasystems’ code or rules.…