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Support Article

Oct 14, 2019

Summary UAT environment performance degrades after database refresh. Error Messages Not Applicable Steps to Reproduce Refresh the UAT environment with   the Production environment. Root Cause A defect in Pegasystems’ code or rules. Hints were not added to Rule Resolution queries in the Microsoft…

Support Article

Aug 1, 2019

Summary NullPointerException occurs when launching the My Assistant window (user specific) in Pega Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION AEXP-FW-ACQN-WORK MYASSISTANT #GMT java.lang.NullPointerException */ Steps to…

Support Article

May 10, 2019

Summary When using Larget objects in DMLs, database contention occurs in the applicatoin and the system does not respond. Error Messages [ WebContainer : 26] [ ] [ ] [ ] ( web.impl.WebStandardImpl ) ERROR   - : Problem retrieving input data:  java.io.IOException : Async IO operation failed (3),…

Support Article

Apr 11, 2019

Summary After skimming and migrating a set of rulesets , agents encounter  UnresolvedAssemblyErrors and shut down. Error Messages Batch activity "<Your_Activity>" threw: com.pega.pegarules.pub.generator.UnresolvedAssemblyError : Invalid expression or reference: No candidates found […

Support Article

Feb 21, 2019

Summary Browser refresh is slow when using the Tabbed screen flow. On selecting a tab in a group of multiple (more than five or six) tabs, the browser takes seven seconds to refresh the display.  The browser must display the refreshed tab in two seconds. While the tab is refreshed, stale or…

Support Article

Jan 9, 2019

Summary Post upgrade to Pega 7.1.7, unable to create a new ruleset version and an error occurs. Error Messages Exception java.lang.ArrayIndexOutOfBoundsException : Array index out of range: 2     at com.pegarules.generated.activity.ra_action_pzgetnextrulesetversion_ecbe772d50b5bd80c1d61e332ed767fa.…

Support Article

Nov 23, 2018

Summary After running a test case, unable to perform Other Actions such as opening the User Profile or clicking the Create menu, in Designer Studio. Error Messages Failed to find a 'RULE-NAVIGATION' with the name 'PZPROFILEMENU' that applies to @ baseclass Steps to Reproduce…

Support Article

Nov 19, 2018

Summary Performance degrades and memory leak occurs due to how  iFrames are cleaned in Windows 10 and Internet Explorer (IE) 11. Error Messages Not Applicable Steps to Reproduce Use Pega on Windows 10 and IE 11 for 30 minutes or more. Root Cause A defect in Pegasystems’ code or rules. Resolution…

Support Article

Oct 9, 2018

Summary When reviewing the ALERT log, performance alerts display for SPPR_SYS_RESERVEQUEUEITEM_B standard stored procedure. Application database is Oracle. Error Messages PEGA0005 Steps to Reproduce Unknown Root Cause The standard stored procedure included an incorrect orderby clause. Resolution…

Support Article

Aug 23, 2018

Summary In Pega Project Management Framework (PMF), unable to export user stories in a Word document on clicking the 'Document Backlog Stories' option.  This occurs when using Windows 7 and Word 7. Error Messages Not Applicable. Steps to Reproduce 1. Log in to the application as an…