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Support Article

Aug 1, 2019

Summary NullPointerException occurs when launching the My Assistant window (user specific) in Pega Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION AEXP-FW-ACQN-WORK MYASSISTANT #GMT java.lang.NullPointerException */ Steps to…

Support Article

Apr 11, 2019

Summary After skimming and migrating a set of rulesets , agents encounter  UnresolvedAssemblyErrors and shut down. Error Messages Batch activity "<Your_Activity>" threw: com.pega.pegarules.pub.generator.UnresolvedAssemblyError : Invalid expression or reference: No candidates found […

Support Article

Jan 9, 2019

Summary Post upgrade to Pega 7.1.7, unable to create a new ruleset version and an error occurs. Error Messages Exception java.lang.ArrayIndexOutOfBoundsException : Array index out of range: 2     at com.pegarules.generated.activity.ra_action_pzgetnextrulesetversion_ecbe772d50b5bd80c1d61e332ed767fa.…

Support Article

Dec 10, 2018

Summary When a new cryptographic protocol (TLS 1.2) is enforced, email notifications do not work in the application. Error Messages [WebContainer : 12] [TABTHREAD1] [PegaRULES:07.10] (pega_integrationengine_default) ERROR HOSTNAME|IPADDRESS user@pega.com - Exception caught while testing connection…

Support Article

Dec 3, 2018

Summary Unable to access the SOAP WSDL file from the Pega application. However, the user is able to access the same WSDL file from the on premise installation. Error Messages Not Applicable. Steps to Reproduce Unknown. Root Cause A defect or configuration issue in the operating environment.…

Support Article

Nov 23, 2018

Summary After running a test case, unable to perform Other Actions such as opening the User Profile or clicking the Create menu, in Designer Studio. Error Messages Failed to find a 'RULE-NAVIGATION' with the name 'PZPROFILEMENU' that applies to @ baseclass Steps to Reproduce…

Support Article

Nov 9, 2018

Summary Default date value (01/01/1970) displays on submitting an empty date field. Error Messages Not Applicable Steps to Reproduce Create a service to input a date element and output a date as a response. Input a blank value in the date field. Run the service. Root Cause When the date is empty,…

Support Article

Nov 6, 2018

Summary PRGateway exception displays when the Pega Web Mashup gadget starts. Error occurs in multi-node environment. Error Messages PRGateway Exception: Logical host: 'PegaApp' does not map to a PRPC host. Steps to Reproduce 1. Log in to the application 2. Start Pega Web Mashup gadget…

Support Article

Oct 25, 2018

Summary An error occurs when executing a query for the report definition. Error Messages Error: ** An error occured on executing the query for the report definition - There was a problem getting a list: code: 4031 SQLState : 61000 Message: ORA-04031: unable to allocate 4096 bytes of shared memory…

Support Article

Oct 6, 2018

Summary Work index file size displays as a negative (for example, -0.01) and user is unable to search for any case. The user updated the number of nodes from four to 12 and set one node as the indexing node. This issue occurs despite re-indexing the work or data class manually by changing the index…