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Support Article

Aug 1, 2019

Summary NullPointerException occurs when launching the My Assistant window (user specific) in Pega Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION AEXP-FW-ACQN-WORK MYASSISTANT #GMT java.lang.NullPointerException */ Steps to…

Support Article

Apr 11, 2019

Summary After skimming and migrating a set of rulesets , agents encounter  UnresolvedAssemblyErrors and shut down. Error Messages Batch activity "<Your_Activity>" threw: com.pega.pegarules.pub.generator.UnresolvedAssemblyError : Invalid expression or reference: No candidates found […

Support Article

Mar 11, 2019

Summary Multiple (1378812) records are inserted into the pr_data_ih_fact table. Error Messages Not Applicable    Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. Fact data insertion behaved incorrectly. Resolution Apply HFix-47205. SA-65893

Support Article

Feb 19, 2019

Summary Two nodes are configured such that they point to the same database. In one node, all Propositions are deleted through an activity. However, in the other node, all the Propositions are still visible. Error Messages [. PRPCWorkManager : 8] [STANDARD] [ ] [ PegaRULES :07.10] ( les.generated.…

Support Article

Jan 9, 2019

Summary Post upgrade to Pega 7.1.7, unable to create a new ruleset version and an error occurs. Error Messages Exception java.lang.ArrayIndexOutOfBoundsException : Array index out of range: 2     at com.pegarules.generated.activity.ra_action_pzgetnextrulesetversion_ecbe772d50b5bd80c1d61e332ed767fa.…

Support Article

Nov 23, 2018

Summary After running a test case, unable to perform Other Actions such as opening the User Profile or clicking the Create menu, in Designer Studio. Error Messages Failed to find a 'RULE-NAVIGATION' with the name 'PZPROFILEMENU' that applies to @ baseclass Steps to Reproduce…

Support Article

Aug 23, 2018

Summary In Pega Project Management Framework (PMF), unable to export user stories in a Word document on clicking the 'Document Backlog Stories' option.  This occurs when using Windows 7 and Word 7. Error Messages Not Applicable. Steps to Reproduce 1. Log in to the application as an…

Support Article

Aug 16, 2018

Summary Guardrail warning displays on saving a data page as a node level page.  Error Messages A data page of this name already exists with a scope of thread or requestor. Configuring this data page with a scope of node will prevent this page from loading asynchronously. Steps to Reproduce Log in…

Support Article

Aug 9, 2018

Summary The Deleted Rules report shows rules in all application rulesets.  Error Messages Not Applicable Steps to Reproduce Click Designer Studio > Application > Development > Recent Actions. Click the Application link and limit the display of rule changes to your top application. The list…

Support Article

Jun 26, 2018

Summary Unable to open the main flow on adding a Split Join shape to a flow and invoking different flows from it. Error Messages Not Applicable Steps to Reproduce Add the Split Join shape between a Decision and an End shape. Invoke flows in that. Save the rule and reopen it. Root Cause A defect in…