Video

Jun 8, 2018

In this Global Customer Support (GCS) video, Pushpaharitha Lakkamraju shows you how to debug “Matching Object Not Found” issues related to Lucene search.

Video

Jun 8, 2018

In this Global Customer Support (GCS) video, Naresh Reddy Tallapureddy shows you how to enable Pega DEBUG logs.

Video

Jun 8, 2018

In this Global Customer Support (GCS) video, Avinash Kolavennu shows you how to troubleshoot flow removed errors.

Video

Jun 8, 2018

In this Global Customer Support (GCS) video, Gisela Rodrigues shows you how to control the display of report categories in a Portal.

Video

Jun 8, 2018

In this Global Customer Support (GCS) video, I show you how to troubleshoot common flow and assignment process errors. This information can be used to diagnose application configuration issues independently, and to aid the Support Request submission process for problems in this area.

Video

Jun 8, 2018

Starting in Pega 7.1.8, the Scan Results screen has replaced the Hotfix Inventory. You can download the Scan Results as a zip file containing csv files for review offline.   To obtain the Scan Results file select:  DesignerStudio > System > Release > Hotfix Manager If there are scan…

Video

Jun 8, 2018

First I’ll show you how to view and download  PegaRULES  logs from the Designer Studio, then I'll show you how to download the  PegaRULES  logs from the System Management Application.      In this Global Customer Support (GCS) video tutorial I show you how to view and download PegaRULES logs.

Video

Jun 8, 2018

In this Global Customer Support (GCS) video, I'll show you how to reopen a Support Request from the My Support Portal and provide necessary diagnostic information.