Updated

Content Type

Product

Capability

Support Article

Oct 14, 2019

Summary UAT environment performance degrades after database refresh. Error Messages Not Applicable Steps to Reproduce Refresh the UAT environment with   the Production environment. Root Cause A defect in Pegasystems’ code or rules. Hints were not added to Rule Resolution queries in the Microsoft…

Support Article

May 10, 2019

Summary When using Larget objects in DMLs, database contention occurs in the applicatoin and the system does not respond. Error Messages [ WebContainer : 26] [ ] [ ] [ ] ( web.impl.WebStandardImpl ) ERROR   - : Problem retrieving input data:  java.io.IOException : Async IO operation failed (3),…

Support Article

Feb 21, 2019

Summary Browser refresh is slow when using the Tabbed screen flow. On selecting a tab in a group of multiple (more than five or six) tabs, the browser takes seven seconds to refresh the display.  The browser must display the refreshed tab in two seconds. While the tab is refreshed, stale or…

Support Article

Nov 19, 2018

Summary Performance degrades and memory leak occurs due to how  iFrames are cleaned in Windows 10 and Internet Explorer (IE) 11. Error Messages Not Applicable Steps to Reproduce Use Pega on Windows 10 and IE 11 for 30 minutes or more. Root Cause A defect in Pegasystems’ code or rules. Resolution…

Support Article

Oct 9, 2018

Summary When reviewing the ALERT log, performance alerts display for SPPR_SYS_RESERVEQUEUEITEM_B standard stored procedure. Application database is Oracle. Error Messages PEGA0005 Steps to Reproduce Unknown Root Cause The standard stored procedure included an incorrect orderby clause. Resolution…

Support Article

Jun 11, 2018

Summary Executing prpcutils.bat import to deploy rules takes 30-40 minutes with Pega 7.1.7. Error Messages Not applicable Steps to Reproduce Execute prpcUtils.bat command to deploy product archives. Root Cause A defect in Pegasystems’ code or rules:  By default prpcUtils generates new temporary…

Support Article

May 23, 2018

Summary In data transform rules with a large number of rows and child rows, performance degrades for actions such as adding, removing, and saving rows. Error Messages Stop Script Error Steps to Reproduce Create a Data Transform with a large number of rows and child rows. Root Cause An issue in the…

Support Article

Apr 27, 2018

Summary Performance degrades when running a Business Intelligence Exchange (BIX) extract for a Work history. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. For History extract, performance degrades when running the…

Support Article

Feb 12, 2018

Summary While retrieving 50 transactions using Rule-Connect-SOAP calls within a single PRPC Request/Response users receive HTTP 504 Gateway timeout error. Error Messages HTTP 504 Gateway Timeout response Steps to Reproduce Create long running process that takes over 40-50 seconds. Root Cause The…

Support Article

Jan 29, 2018

Summary System performance degrades when defining a BIX extract. Error Messages Not Applicable Steps to Reproduce Create a BIX extract. Add classes and properties. Root Cause A defect or configuration issue in the operating environment where the database was fragmented. Also, it was observed that…