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Support Article

Oct 9, 2019

Summary Field level auditing for WorkPage.Page.Pagelist.property (embedded level) works incorrectly. Error Messages Not Applicable   Steps to Reproduce Create two case types with a same data model with page.pagelist Configure field level auditing for the PageList properties Set data to the page…

Support Article

Oct 9, 2019

Summary On opening an Interaction from the History in the current interaction and closing it from Recents without performing any action, the current interaction breaks. Error Messages Not Applicable Steps to Reproduce Create an Interaction. Open an interaction from the History. Close the…

Support Article

Oct 9, 2019

Summary Error on a specific property occurs on saving an object with values set to properties in the data base through an activity. Error Messages Cannot save instance of class ABC--R; it belongs to fully exposed table .RMIControl in database PegaDATA, but the instance has properties which do not…

Support Article

Oct 4, 2019

Summary On launching the Date field the first time, incorrect date displays. Error Messages Not Applicable Steps to Reproduce Create a Date control. Launch the Date control in a modal dialog. Configure a post value in the Date control. The previous value is submitted instead of the selected value.…

Support Article

Oct 3, 2019

Summary The following issues occur when saving the print screen in PDF format: The fields on the right are cropped. The table is cropped on the right in the Print Preview mode. This occurs in both the Internet Explorer and Chrome browsers. Error Messages Not Applicable Steps to Reproduce Use the…

Support Article

Oct 1, 2019

Summary All the case statuses are not present in the dropdown while performing Bulk Processing. Error Messages Attempting to access a rule with a bad defined-on class: Trying to open rule "PYSTATUSWORK!RESOLVED-COMPLAINT" of class "Rule-Obj-FieldValue", but no defined-on class (…

Support Article

Sep 27, 2019

Summary The WorkBasketGadget control does not retrieve the work queues. Error Messages Not Applicable Steps to Reproduce Configure a section with the WorkBasketGadget control. Root Cause In the WorkBasketGadget control, the call to pzEncryptURLActionString was introduced in Pega Platform 8. The…

Support Article

Sep 27, 2019

Summary On selecting a dropdown, checkbox, or radio button values quickly (before loading the entire data on the screen), the selection does not reflect. When the screen loads, the selection reflects and screen displays correctly. Error Messages Not Applicable Steps to Reproduce Create an…

Support Article

Sep 27, 2019

Summary The user has an OrgUnit of more than 5000 records. The OrgUnit and Division do not display all the records from the data-admin-orgunit. Error Messages Not Applicable Steps to Reproduce Import OrgUnit with more than 5000 records. Open the Organizational chart. Root Cause An issue in the…

Support Article

Sep 27, 2019

Summary On click of a button, the out-of-the-box pxChangeStage is invoked such that it changes the stage to an alternate stage and sets the work object status to Resolved-Withdrawn. On performing a Trace, the exception occurred from the Step 35 of the pxChangeStage activity. Error Messages [MSG][…