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Support Article

Oct 14, 2019

Summary Frame resizes automatically on passing the cursor on the tabs and a white layout displays on the frame. The issue occurs while using the Developer portal post updating to Chrome 77.0.3865.75 (64 bit).  Error Messages Not Applicable Steps to Reproduce Update to Chrome 77.0.3865.75  Log in to…

Support Article

Oct 14, 2019

Summary Stale thread warning displays on multiple data flow nodes. However, campaign executions slow down and fail. The issue occurs while using Pega 7.4 with Pega Marketing 7.4. Error Messages Log snippet from a data flow node: 604[Pega:MarketAnalysts]][STANDARD][ ][ ](tor$…

Support Article

Oct 14, 2019

Summary PRPC 6.1 is upgraded to Pega Platform 7.2 and Smart Investigate for Payments is upgraded to SI 7.11. Post the upgrade, instance is not found. For more information, refer to: https://community.pega.com/support/support-articles/case-processing-fails-class-queue-not-found-exception Error…

Support Article

Oct 10, 2019

Summary Unable to launch the offline-enabled application in a browser. Error Messages Not Applicable Steps to Reproduce Launch the offline-enabled application in a browser. Root Cause When enabling the Tracer tool, on the Context tab, the 'Use service session cookie (REST/HTTP only)' was…

Support Article

Oct 9, 2019

Summary Field level auditing for WorkPage.Page.Pagelist.property (embedded level) works incorrectly. Error Messages Not Applicable   Steps to Reproduce Create two case types with a same data model with page.pagelist Configure field level auditing for the PageList properties Set data to the page…

Support Article

Oct 9, 2019

Summary On opening an Interaction from the History in the current interaction and closing it from Recents without performing any action, the current interaction breaks. Error Messages Not Applicable Steps to Reproduce Create an Interaction. Open an interaction from the History. Close the…

Support Article

Oct 9, 2019

Summary Error on a specific property occurs on saving an object with values set to properties in the data base through an activity. Error Messages Cannot save instance of class ABC--R; it belongs to fully exposed table .RMIControl in database PegaDATA, but the instance has properties which do not…

Support Article

Oct 8, 2019

Summary NullPointerException on opening the Case Worker portal on an application with UI-Kit 11-01.    Error Messages Exception: pzSectionBody _1();/*Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL PYCWPORTALHEADER #20170926T012625.092 GMT java.lang.NullPointerException *…

Support Article

Oct 4, 2019

Summary On launching the Date field the first time, incorrect date displays. Error Messages Not Applicable Steps to Reproduce Create a Date control. Launch the Date control in a modal dialog. Configure a post value in the Date control. The previous value is submitted instead of the selected value.…

Support Article

Oct 3, 2019

Summary Error occurs when creating a case type. Error Messages .pyLabel: Create new record failed: No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type.. Steps to Reproduce Click the 'Add a case type…