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Support Article

Sep 19, 2019

Summary  Error occurs on executing a Property-Seek-Value call as part of a flow. The issue occurs intermittently. Error Messages   Cannot determine result of GoalSeek due to missing parameters. Contact your PegaRULES Administrator. Steps to Reproduce   Execute the Property-Seek-Value method through…

Support Article

Sep 18, 2019

Summary The out-of-the-box ToLeveledGroup activity fails when the workgroup name is not set as default. The requirement is to assign a case to a workgroup member based on the member's workload. The out-of-the-box ToLeveledGroup activity (passing the workgroup name as a parameter) is used to…

Support Article

Sep 18, 2019

Summary The below amounts are parsed incorrectly (according to the Pega Platform 8.2 Implementation Guide). 999,0 999,00 999,000 999,0000 999.000 999.0000 This occurs even when,  CCC is a valid ISO currency code such as USD, GBP, or EUR. the decimal point is a decimal comma or a period separating…

Support Article

Sep 18, 2019

Summary On the Summary Report, a filter condition for a drilldown report filter is altered from full-width white space (Zenkaku) to half-width. Hence, unable to search for the item containing a multi-byte space (Zenkaku on the middle). Only the message '0 record' displays. For example:…

Support Article

Sep 18, 2019

Summary User configures parent and child cases. The user must be able to open a child case from a parent case using Show in the Ajax container option. The user must use the reassign functionality instead of using the out-of-the-box pyTransferAssignment flow action. The Transfer option is lost on…

Support Article

Aug 16, 2019

Summary Task Description translations do not work with Filter search. The filter works only with words in English and not with words translated to Spanish. Error Messages Not Applicable Steps to Reproduce Use localization in the application with Spanish locale. Configure a table layout. Enable the…

Support Article

Aug 16, 2019

Summary On reopening an Interaction case, an Intent task is added automatically. Error Messages Not Applicable Steps to Reproduce Create a case such that it is configured to auto-launch a task. Close and reopen the Interaction. The Intent task is relaunched . Root Cause A defect in Pegasystems’…

Support Article

Aug 16, 2019

Summary Unable to load the dashboard while switching between application portals. Error Messages Not Applicable Steps to Reproduce Create two applications, Application1 and Application2. Add or remove widgets to create separate dashboards for the applications. Create access groups for both the…

Support Article

Aug 16, 2019

Summary A child case type is configured to execute as a parallel process from within the parent case type. However, the Chevron View displays the incorrect status for the child case type from within the parent cases. ERROR   MESSAGES Not Applicable Steps to Reproduce Create two case types, one for…

Support Article

Aug 16, 2019

Summary On opening a report from Pega Web Mashup and clicking Export to Excel, only one record displays even when there are multiple records. However, on refreshing the Web Mashup main page, and opening the report and clicking Export to Excel, all the records display. Export to Excel: Only the…