Updated

Content Type

Product

Capability

Industry

Support Article

Sep 19, 2019

Summary  Error occurs on executing a Property-Seek-Value call as part of a flow. The issue occurs intermittently. Error Messages   Cannot determine result of GoalSeek due to missing parameters. Contact your PegaRULES Administrator. Steps to Reproduce   Execute the Property-Seek-Value method through…

Support Article

Sep 18, 2019

Summary The out-of-the-box ToLeveledGroup activity fails when the workgroup name is not set as default. The requirement is to assign a case to a workgroup member based on the member's workload. The out-of-the-box ToLeveledGroup activity (passing the workgroup name as a parameter) is used to…

Support Article

Sep 18, 2019

Summary The below amounts are parsed incorrectly (according to the Pega Platform 8.2 Implementation Guide). 999,0 999,00 999,000 999,0000 999.000 999.0000 This occurs even when,  CCC is a valid ISO currency code such as USD, GBP, or EUR. the decimal point is a decimal comma or a period separating…

Support Article

Sep 18, 2019

Summary User configures parent and child cases. The user must be able to open a child case from a parent case using Show in the Ajax container option. The user must use the reassign functionality instead of using the out-of-the-box pyTransferAssignment flow action. The Transfer option is lost on…

Support Article

Sep 18, 2019

Summary Pega Platform 7.1.8 is upgraded to Pega Platform 8.2.1. In the Claims Manager Portal's My Rules, on the Edit screen for decision table rules, the rule heading does not display. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause The issue occurred with only the…

Support Article

Aug 16, 2019

Summary A child case type is configured to execute as a parallel process from within the parent case type. However, the Chevron View displays the incorrect status for the child case type from within the parent cases. ERROR   MESSAGES Not Applicable Steps to Reproduce Create two case types, one for…

Support Article

Aug 15, 2019

Summary Using Optimistic Locking, when the same work object is updated in another session during a screen flow, the Save button displays an error. Error Messages The Operation completed successfully but returned no content. Steps to Reproduce Create a case type. Add a screen flow. Add an input text…

Support Article

Aug 15, 2019

Summary Unable to start the Robotics Runtime after upgrading Pega Platform 7.4 to Pega Platform 8.2.1 and Robot Manager (RM) 8.2.2 . Error Messages Not Applicable Steps to Reproduce Start the robot after installing the Runtime. Root Cause An issue in the custom application code and access groups…

Support Article

Aug 15, 2019

Summary User has added categories as below: MainCategory  > SubCat1  > A MainCategory > SubCat2  > A The user creates two content articles of each of the above categories and navigates to the Knowledge > Content page. While filtering the Category as, MainCategory  > SubCat1  >…

Support Article

Aug 15, 2019

Summary The Pega application executes database queries multiple times for each Connect-REST call while parsing the JSON Response. Below is an example of a query which the application executes multiple times, SELECT pyPropertyName AS " pyPropertyName ", pyPageClass AS " pyPageClass…