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Support Article

Sep 20, 2019

Summary On Resolving a case, the status continues to display as 'New'. However, the according to the Case Audit, the status changed to Resolved-Completed. This occurs intermittently. Error Messages Not Applicable Steps to Reproduce Create a case. Resolve the case and verify the status.…

Support Article

Sep 20, 2019

Summary A case’s stage is configured to have the 'Assignment1 – Utility – Assignment2' processes and the Obj-Refresh-And-Lock is used twice with a commit in between in the utility. Error occurs while submitting Assignment2. Error Messages You have lost the ability to make this change…

Support Article

Sep 19, 2019

Summary  Error occurs on executing a Property-Seek-Value call as part of a flow. The issue occurs intermittently. Error Messages   Cannot determine result of GoalSeek due to missing parameters. Contact your PegaRULES Administrator. Steps to Reproduce   Execute the Property-Seek-Value method through…

Support Article

Sep 18, 2019

Summary The out-of-the-box ToLeveledGroup activity fails when the workgroup name is not set as default. The requirement is to assign a case to a workgroup member based on the member's workload. The out-of-the-box ToLeveledGroup activity (passing the workgroup name as a parameter) is used to…

Support Article

Sep 18, 2019

Summary The Time to Live (TTL) for entries in the the Adaptive Event Store is not propagated. Hence, the values are never cleaned out and the 'es_1291363649_adaptive_cst' table continues growing larger in size. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause A…

Support Article

Sep 18, 2019

Summary The below amounts are parsed incorrectly (according to the Pega Platform 8.2 Implementation Guide). 999,0 999,00 999,000 999,0000 999.000 999.0000 This occurs even when,  CCC is a valid ISO currency code such as USD, GBP, or EUR. the decimal point is a decimal comma or a period separating…

Support Article

Sep 18, 2019

Summary User configures parent and child cases. The user must be able to open a child case from a parent case using Show in the Ajax container option. The user must use the reassign functionality instead of using the out-of-the-box pyTransferAssignment flow action. The Transfer option is lost on…

Support Article

Sep 18, 2019

Summary Pega Platform 7.1.8 is upgraded to Pega Platform 8.2.1. In the Claims Manager Portal's My Rules, on the Edit screen for decision table rules, the rule heading does not display. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause The issue occurred with only the…

Support Article

Aug 16, 2019

Summary A child case type is configured to execute as a parallel process from within the parent case type. However, the Chevron View displays the incorrect status for the child case type from within the parent cases. ERROR   MESSAGES Not Applicable Steps to Reproduce Create two case types, one for…

Support Article

Aug 15, 2019

Summary Using Optimistic Locking, when the same work object is updated in another session during a screen flow, the Save button displays an error. Error Messages The Operation completed successfully but returned no content. Steps to Reproduce Create a case type. Add a screen flow. Add an input text…