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Support Article

Oct 22, 2019

Summary The default date value (1/1/1970) is exported to Excel if the date column value is null in the database. Error Messages Not Applicable Steps to Reproduce Invoke the pxGenerateExcelFile activity with a parameter as the Binary Excel file  Run the activity Verify the Excel data Root Cause…

Support Article

Oct 21, 2019

Summary Parent case does not resolve on invoking the pxForceCaseClose activity. Error Messages Not Applicable Steps to Reproduce Invoke the pxForceCaseClose activity. Pass the parent case work object ID. The work Status is 'Resolve-'. All the child work objects are resolved, while the…

Support Article

Oct 21, 2019

Summary The 'Access When' rules do not prevent attachment views or downloads. Error Messages Not   Applicable Steps to Reproduce Add 'Never' to view the attachment. Click an attachment in the Case Attachments section. A popup displays indicating lack of security (OK). Click Edit…

Support Article

Oct 18, 2019

Summary Application case type is accessible through the guest login. However, error message displays on the form on clicking the browser refresh.  Error Messages This action is not allowed as it is outside the current transaction. Steps to Reproduce 1. Log in as the guest user 2. Move to the second…

Support Article

Oct 17, 2019

Summary Unable to preview PDF, attached in a work object, with Japanese file name.  For example, === 添付資料のとおり、日本語名ファイルだとPega画面にてプレビュー表示されない事象が発生しています。 ※プレビュー表示させるためのIEの設定(添付資料記載)は実施済み。 ご確認をおねがいできますでしょうか? Error Messages   Not Applicable     Steps to Reproduce Setup the JBoss EAP 7.2 server with the…

Support Article

Oct 17, 2019

Summary Pega Platform 7.1.5 is migrated to Pega Platform 7.4. In the AttachmentListEmbed List View, the Delete icon is enabled when attaching documents. Error Messages Not Applicable Steps to Reproduce Open the application. Log in to the application. Attach a file. Click Submit. Log in as a…

Support Article

Oct 17, 2019

Summary On opening a case, the below Pega out-of-the-box pages are available in the Clipboard, WorkListAssignments (Code-Pega-List) WorkBasketAssignments (Code-Pega-List) However, after upgrading Pega 7.4 to Pega 8.2.2, these out-of-the-box pages are not available on the Clipboard. One of the user…

Support Article

Oct 15, 2019

Summary When attaching a file with Drag and Drop or 'Select File' gadget, the filename is truncated after 60 characters. This occurs when using the Data-WorkAttach-File.pyUploadFile activity. Error Messages Not Applicable Steps to Reproduce Open any work object. Attach a file whose…

Support Article

Oct 15, 2019

Summary The crmSFADataPrefixes rule used in the SaveProduct activity is updated for the product to include a prefix as 'PR-' instead of 'PR'. When fetching the Products, the crmBuildProductCatalog activity fails. Error Messages The reference .ProductMap(PR-1) is not valid.…

Support Article

Oct 14, 2019

Summary Stale thread warning displays on multiple data flow nodes. However, campaign executions slow down and fail. The issue occurs while using Pega 7.4 with Pega Marketing 7.4. Error Messages Log snippet from a data flow node: 604[Pega:MarketAnalysts]][STANDARD][ ][ ](tor$…