Support Article

Dec 31, 2018

Summary   ISO 3166 country codes are not updated. SSD and BES country codes are unavailable.  Error Messages     Steps to Reproduce Populate country code with BES or SSD value. Root Cause Error occurs as field values for BES and SSD country codes are unavailable. Resolution Apply HFix-49619.   SA-…

Support Article

Dec 29, 2018

Summary Error occurs when logging in to the Pega   application using SAML single sign-on (SSO). Error Messages [ttp-nio-8443-exec-13] [STANDARD] [ ] [ PegaGP :07.31] ( internal.util.PRSAMLv2Utils ) ERROR <IP>|<IP> - Caught Exception while processing SAML2 Authentication response  com.…

Support Article

Dec 28, 2018

Summary The browser on PDC Manager portal hangs on performing Refresh. Screen stops responding to clicks on opening the work items frequently, clicking the navigation link and performing Refresh.  Error Messages Not Applicable Steps to Reproduce Click the improvement plan link on the left…

Support Article

Dec 25, 2018

Summary Post upgrade to Pega 7.2, some flow connectors do not display any configuration option other than a label. Additionally, unable to configure the connectors to use other options such as the When rule. PRPC 6.1 Connector from CustomerFeedback PegaSample application flow Error Messages Not…

Support Article

Dec 21, 2018

Summary Select All checkbox in bulk actions selects only the items on the current page.  Error Messages Not Applicable Steps to Reproduce   Open Case Manager portal Click Bulk Actions  Open Process tab Select the Select All checkbox Click Next page to go to next page Root Cause A defect in…

Support Article

Dec 21, 2018

Summary On linking specifications with implemented Flow Actions, the linked specifications do not display on the Specification linking page.   Error Messages Not Applicable Steps to Reproduce Open a Flow Action Navigate to Specifications Link a specification with the Flow Action Perform a Refresh.…

Support Article

Dec 18, 2018

Summary On sending two chat requests one after the other (within a span of 10 seconds), the second chat is not offered. Hence, the agent does not receive the incoming chat popup from the second chat. Error Messages Not Applicable Steps to Reproduce A CSR logs in to Pega Chat and mark as Available…

Support Article

Dec 18, 2018

Summary A package is imported to the Staging environment. Changes made to the case type's label or short description do not reflect on the new Menu of the Case Worker portal. Case type ID Previous label  (01-01-01) Label after change (01-01-02) Create Case Menu (01-01-02) I00001 CaseTypeA    …

Support Article

Dec 18, 2018

Summary User has upgraded to Autonomic Event Services (AES) 7.3 on Pega 7.4 monitoring production Pega 7.2 environments. Post this upgrade, AES sends Node Unavailable notifications while nodes are running correctly. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause This…

Support Article

Dec 13, 2018

Summary Pega Express Create case type does not work. On clicking the Next button after writing the name of the case type, the case type is not created. Error Messages Not Applicable Steps to Reproduce Navigate to Cases > New. Enter a name in the Create case type field. Click next. Root Cause An…