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Support Article

Dec 31, 2017

Summary Arithmetic Overflow occurs while inserting values into pr_ perf _stats table. Error Messages ERROR: numeric field overflow Detail: A field with precision 9, scale 6 must round to an absolute value less than 10^3. Steps to Reproduce Not Applicable Root Cause The below column values were…

Support Article

Dec 31, 2017

Summary After adding an attachment in the Attachments section and withdrawing a case, the attachments appear twice and an error occurs when opening them. However, on performing a refresh, the extra attachments are deleted. Error Messages Not Applicable Steps to Reproduce Create a Case Type rule.…

Support Article

Dec 30, 2017

Summary PRRuntimeException occurs while adding a case with a child case. Error Messages com.pega.pegarules.pub.PRRuntimeException : exception with pzmapcases . Steps to Reproduce Launch the Field Service Dispatcher portal. Expand any External Unassigned Job. Click the Offer option. Provide the…

Support Article

Dec 30, 2017

Summary Special characters, in a file name, converts to junk values. Error Messages Not Applicable Steps to Reproduce Create a UI to browse an attachment and display the file name which includes special characters. Root Cause A defect in Pegasystems’ code or rules. When an attachment is browsed,…

Support Article

Dec 29, 2017

Summary On launching and closing a flow action, the Flow action label displays the ID instead of the short description. Error Messages Not Applicable Steps to Reproduce Configure a Flow action with a different ID and a short description. Run the flow. Launch a local action and close it. Root Cause…

Support Article

Dec 29, 2017

Summary Error on screen when resolving multiple covered cases. Error Messages Trying to calculate the handle of a class whose instance may not be written to the database: Assign-: code: SQLSTATE: Message Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. The…

Support Article

Dec 29, 2017

Summary Error when importing HistoricalData.zip . Error Messages Invalid clipboard stream detected in module PgaArcdhiveException.RuleArchiveLoader . Reason : ImportContents ( PegaArchive ) Save Failed: Database- badTableMapping - TooManyProperties PegaCRM Steps to Reproduce Import the…

Support Article

Dec 28, 2017

Summary User roles differ across all the Java Virtual Machines (JVM) present in the application causing specific functionalities to be not displayed in the application, when a user request hits a specific JVM. Error Messages Not Applicable Steps to Reproduce Login into application through the…

Support Article

Dec 28, 2017

Summary Chordiant Marketing Director (CMD) services do not getting installed on the new test environment. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause Issue: No services getting installed. Cause: The CMD server binaries were installed by the user without administrative…

Support Article

Dec 28, 2017

Summary After upgrading the Project Management Framework (PMF) 7.12 to Agile Studio 7.3, unable to view the Test Artifacts created using PMF or Test Management Framework (TMF). Error Messages Not Applicable Steps to Reproduce Upgrade PMF 7.12 to Agile Studio 7.3. Open a user story migrated from PMF…