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Support Article

Aug 20, 2019

Summary Post upgrading to Pega Platform 8.2.2, the parent case lock is acquired when resolving the child case. In Pega 7.2.2, the final commit releases the lock for both the cases. However, in Pega 8.2.2, the commit does not release the lock for the parent case. Error Messages Not Applicable Steps…

Support Article

Aug 20, 2019

Summary On accepting an incoming Chat request, the Connected Status system message does not display in the Live Chat section. Error Messages Not Applicable Steps to Reproduce Launch the Interaction portal. Initiate a Chat request from an end user session. Accept the incoming chat request. In the…

Support Article

Aug 20, 2019

Summary A page list property in the  pyTrackSecurityChanges  data transform is added to track the changes made to the property. However, each time a work object is created, an empty row is added to the page list. Error Messages Not Applicable Steps to Reproduce Add a PageList property to …

Support Article

Aug 19, 2019

Summary Unable to attach an attachment in the context of any case. Error Messages Error message in the Tracer (Step 17), pzSavePostMessage (Pega-Social:07-10-35): Cannot write property pyFileSize to a decimal column--its value, "0 B", is not a decimal: code: SQLState: Message: Steps to…

Support Article

Aug 19, 2019

Summary User accesses a case functionality from a modal action on a grid as user 1. User also works on the case via modal from the grid as user 2. Error icon stating the case is locked does not display on the row. This occurs post post upgrading to Pega 8.2.2. Error Messages Not Applicable Steps to…

Support Article

Aug 19, 2019

Summary When transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs. Error Messages Exception at : com.pega.pegarules.pub.clipboard.WrongModeException : The property pyWorkPage.pxFlow ( pxAssignmentKey ) was of mode…

Support Article

Aug 16, 2019

Summary A child case type is configured to execute as a parallel process from within the parent case type. However, the Chevron View displays the incorrect status for the child case type from within the parent cases. ERROR   MESSAGES Not Applicable Steps to Reproduce Create two case types, one for…

Support Article

Aug 15, 2019

Summary Using Optimistic Locking, when the same work object is updated in another session during a screen flow, the Save button displays an error. Error Messages The Operation completed successfully but returned no content. Steps to Reproduce Create a case type. Add a screen flow. Add an input text…

Support Article

Aug 15, 2019

Summary Unable to start the Robotics Runtime after upgrading Pega Platform 7.4 to Pega Platform 8.2.1 and Robot Manager (RM) 8.2.2 . Error Messages Not Applicable Steps to Reproduce Start the robot after installing the Runtime. Root Cause An issue in the custom application code and access groups…

Support Article

Aug 13, 2019

Summary While importing PegaCRM.jar, the application generates an SQL file that is reviewed and applied to the database. However, the import fails with an error. Database server: Oracle 11g Application server: WebLogic 12c For more information, refer to: https://community.pega.com/system/files/…