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Support Article

Oct 14, 2019

Summary UAT environment performance degrades after database refresh. Error Messages Not Applicable Steps to Reproduce Refresh the UAT environment with   the Production environment. Root Cause A defect in Pegasystems’ code or rules. Hints were not added to Rule Resolution queries in the Microsoft…

Support Article

Oct 8, 2019

Summary Application users are working with a  custom composite portal. One specific tab always displays an error message on the screen. This error seems to occur only in the pre-production environment.  Error Messages pzSectionBody_1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-…

Support Article

Oct 4, 2019

Summary User implements a table layout for a Page-list with column sorting. A column on an editable dropdown field with Action onChange event invokes an activity or a data transform. User clicks Column sort while changing the dropdown. The data is interchanged for the fields that are editable. When…

Support Article

Oct 3, 2019

Summary Error on clearing the parameterized declarative node page through System Management Application(SMA). Error Messages Exception during engine invocation: pega.pegarules.management.internal.DeclarativePageCacheManagementAPI.ClearSharedPages java.lang.ArrayIndexOutOfBoundsException: Array…

Support Article

Oct 1, 2019

Summary After clicking F5 (Refresh), the Active Stage and Step names display incorrectly. This occurs when viewing the current stage and step without reopening the case or Refresh from Actions. Error Messages Not Applicable Steps to Reproduce A case must consist of more than or equal to three steps…

Support Article

Sep 24, 2019

Summary Two cases, A-B-C-Work-X and A-B-C-Work-Y, are on the application. The Y case gets created using X case data. User must able to view both the cases (X and Y) when user performs a search in the elastic search with Y case ID. However, the user is able to view only Y. Error Messages Not…

Support Article

Sep 24, 2019

Summary Cases move to a broken queue and get stuck in the work basket. Error occurs in the broken queue. However, the user is unable to identify which entry causes the error. Error Messages ORA-00001: unique constraint (ABC_DATA.PC_HISTORY_WORK_PK) violated  Steps to Reproduce   Service Level…

Support Article

Sep 23, 2019

Summary The SLA agent is unable to resume a few work objects from a workbasket. For example,  If 3000 work objects are present in a workbasket in the course of an entire day, the SLA agent does not resume about 100-200 work objects. While submitting the work objects manually from the assignment,…

Support Article

Sep 23, 2019

Summary A declare index rule is written for a property which is not triggered for a few cases in Production. However, entry for the work ID is not present on the Index data base table. Error Messages   Not Applicable   Steps to Reproduce Unknown Root Cause An issue in the custom application code or…

Support Article

Sep 6, 2019

Summary The System cleaner agent does not start automatically. Error Messages Error in logs: [fault (self-tuning)'] [STANDARD] [ ] [PegaCPMFS:07.13] (internal.async.AgentQueue) ERROR   - runEnd(): Code-.SystemCleaner; true @ 0: Unable to reschedule agent due to computation errors. Invalid…