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Support Article
Feb 15, 2019

Summary PRRuntimeException is generated in the Pega log file when updating the status. Error Messages com.pega.pegarules.pub.PRRuntimeException : exception with pzmapcases     at com.pegarules.generated.activity.ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.step5_circum0(…

Support Article
Feb 15, 2019

Summary Errors are generated in logs when adding data to the database. The database column has a length of 64 and user is trying to add 64 characters. Character set used in  database: NLS_CHARACTERSET               AL32UTF8 NLS_LENGTH_SEMANTICS           BYTE Error Messages ORA-12899: value too…

Support Article
Feb 15, 2019

Summary Unable to access the PR_LOG_REPORTSTATS table. The table is in the Unavailable state. Error Messages [. PRPCWorkManager : 3] [STANDARD] [ aimsConnect :15.18.01] ( internal.access.Saver ) ERROR   - Encountered an error when saving instance "LOG-REPORTSTATISTICS…

Support Article
Feb 15, 2019

Summary In a list of checked out rules in a ruleset version, unable to click a rule to open the rule instance. Error Messages Uncaught ReferenceError : openRuleByClassAndName is not defined at HTMLAnchorElement.onclick Steps to Reproduce Open a ruleset version in Designer Studio. Click a non-zero…

Support Article
Feb 15, 2019

Summary In Pega 7.3.1, the REST Integration wizard does not generate properties when their values are set to null in the sample Request/Response JSON files. This occurs when generating rules for REST Integration. For example, [{ "User_Name": "NA", "Channel_Name":…

Support Article
Feb 15, 2019

Summary Unable to configure a Repeating Dynamic Layout with List type data page as the source. Error Messages Source is Unspecified Steps to Reproduce Drag and drop a Repeating Dynamic Layout on any section. Configure the source as List type data page.   Root Cause A defect in Pegasystems’ code  …

Support Article
Feb 15, 2019

Summary javax.net.ssl.SSLPeerUnverifiedException  occurs when using the Connect REST rule. Error Messages Caught unhandled exception: javax.net.ssl.SSLPeerUnverifiedException : peer not authenticated Steps to Reproduce Change the  certs in the WebSphere Application Server (WAS). Access the Connect…

Support Article
Feb 15, 2019

Summary On clicking the 'Update Reporting Data' link in the Adaptive Decision Manager (ADM) reports, duplicate records are created in the FACT tables. There is no change in the Response count. However, this increases the Records count in the PR_DATA_DM_ADMMART_MDL_FACT table. Duplicate…

Support Article
Feb 15, 2019

Summary SSLHandshakeException occurs when configuring Pega Predictive Diagnostic Cloud (PDC). An HTTP Pega PDC URL can be configured; however, switching to HTTPS results in SOAP Service failure. Error Messages Tenant Name: com.pega.pegarules.pub.services.ResourceUnavailableException : SOAP service…

Support Article
Feb 15, 2019

Summary NullPointerException occurs during when loading the dashboard in the Case Manager portal. Error Messages NullPointerException Steps to Reproduce Log in to the Case Manager portal. Click the dashboard. Root Cause A defect in Pegasystems’ code or rules. Resolution Apply  HFix-50686 .   SA-…