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Support ArticleMay 28, 2018

Summary Updating a coverage using update functionality throws an error, and Update Coverage functionality does not work. Error Messages . RuleFormData : Problem encountered retrieving RulesetContext object. No validation can be performed. . RuleFormData.pyLabel :Enter a short Description. Steps to…

Support ArticleMay 28, 2018

Summary An error occurs when Create is clicked. Error Messages The Flow Action post-processing activity SaveNewBUInformation failed: PRRuntimeException Steps to Reproduce Log into the application. Launch Case Manager Portal. Click Customer management. Select the Business radio button, enter the…

Support ArticleMay 28, 2018

Summary For Case Manger (portal:pyCaseManagerPortal7) default, custom widgets are not showing up in the modal dialogue to add in the portal. If user tries to trace it is showing authentication problem, user has checked the privileges it is showing pxDashboard privilege for the user. Error Messages…

Support ArticleMay 28, 2018

Summary Unable to complete the Midterm Amendment MTA cases. Error Messages "Unable to compare pages" Steps to Reproduce Create a new MTA case. Proceed till rate quotes screen. Click rate quotes, save, and finish. Root Cause An issue in the custom application code or rules. Resolution…

Support ArticleMay 28, 2018

Summary Showing error "DLL contains a type change that is not allowed" for "pa_rating" when installing the Insurance Industry Foundation ( IIF) on top of P ega Claims Framework ( PCI ) . Error Messages DLL contains a type change that is not allowed Steps to Reproduce 1. Take…

Support ArticleMay 28, 2018

Summary While creating a new Business Unit in PUI, the application is throwing PRRuntime Exception saying "The Flow Action post-processing activity SaveNewBUInformation failed". Error Messages The Flow Action post-processing activity SaveNewBUInformation failed: PRRuntimeException Steps…

Support ArticleMay 28, 2018

Summary IIF 715 Application validation fails due to missing UI-Kit-7:02-01-01 ruleset. Error Messages pyRulesetlist:02-01 undefined version in Ruleset UI-kit-7 Steps to Reproduce Install IIF 715 on Pega 7.1.8 Create a new Application on top of IIF Root Cause If IIF 7.15 is installed on Pega 7.1.8,…

Support ArticleMay 28, 2018

Summary The SetSelectedKYCTypeProps control has a debugger statement in the HTML code. Error Messages Pauses the debugger while running developer tools in Internet Explorer. Steps to Reproduce Examine the HTML code of SetSelectedKYCTypeProps control in KYC framework Root Cause A defect in…

Support ArticleMay 28, 2018

Summary Installed ‘Pega Client Lifecycle Manager for FS’ using the KYC framework (CLM & KYC 7.21). When verifying installation at Due Diligence Stage (Stage 3), the administrator notice the below issues: Scenario 1: Assigned to Operator, but no action possible (CLM-35) - Overview of the parent…

Support ArticleMay 28, 2018

Summary When clicking on a Cascade catastrophe limits button the system is throwing an error "Consult your administrator". The issue is happening only when the user clicks on the button for the first time and reproducible only in Internet Explorer. Error Messages Failed to find a '…