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Support Article
Aug 1, 2018

Summary Pega Mobile Client appears offline despite logging in to the application online. That is, the application is offline though the device is connected to the server and data synchronization works with the offline application at server. Error Messages Not Applicable Steps to Reproduce Unknown…

Support Article
Aug 1, 2018

Summary Pega Customer Service CS application was upgraded from Pega Custom Process Manager 7.2 to Pega Customer Relationship Manager 7.31 After upgrade, while performing regression testing, it was observed that dialogs are not getting rendered on screen. At this time, PRPC throws…

Support Article
Aug 1, 2018

Summary Activity status error occurs when mapping a requirement to a specification from the Specifications page. Error Messages PRRuntimeError Steps to Reproduce Navigate to Designer Studio > Application > Profile > Requirements or Specifications. Write a specification. In the Advanced tab…

Support Article
Aug 1, 2018

Summary The days count does not display with the month for the pySLADeadline property, in the UI. Error Messages Not Applicable Steps to Reproduce Add a pySLADeadline property in a section. Modify the format of the property to ' 2Days 5Hours ago' in the Presentation tab. Check the SLA…

Support Article
Jul 31, 2018

Summary Pega 7.3 is run on WebSphere Application Server (WAS) 8.5.5.12 which is connected to an IBM WebSphere MQ Queue Manager. MDB Listeners listen for incoming messages on several different IBM WebSphere MQ Queues. When running MDB Listeners for several weeks, the listeners stop processing.…

Support Article
Jul 31, 2018

Summary The default error icon which displays for a Tabbed section floats on scroll. The error icon must be static. Error Messages Not Applicable Steps to Reproduce Create a Tabbed section in a screen flow. Configure fields in one of the section rules. Specify Validate conditions on the input…

Support Article
Jul 31, 2018

Summary Based on a When condition, the Date control is disabled and the  DatePicker  out-of-the-box control is configured on a textbox and calendar icon. On clicking the textbox , the date can be selected and value updated despite the DatePicker control being disabled. Error Messages Not Applicable…

Support Article
Jul 31, 2018

Summary PDF does not generate in A4 format. Error Messages Not Applicable Steps to Reproduce Invoke the pyAttachAsPDF from the custom activity. Root Cause A software use or operation error. Resolution Perform the following local-change: Add the Property-Set method before calling the pyAttachAsPDF  …

Support Article
Jul 31, 2018

Summary Unable to branch a ruleset name which ends with two characters following an underscore (..._XX). Error Messages Not Applicable. Steps to Reproduce Log in to the application Create ruleset name like AB_CD_EF Create a branch and attempt to select this ruleset Root Cause An issue in the custom…

Support Article
Jul 31, 2018

Summary Search Re-Index for the Data and Work classes do not work and the Check button display an error. Error Messages Work Index File Unavailable or Corrupted. Steps to Reproduce Attempt to reindex all or specific Work or Data class from the Search Index landing page. Root Cause A defect or…