Updated

Content Type

Product

Capability

Support Article
Apr 12, 2019

Summary   Summary reports are not visible on the report dropdown in the report widget. However, only the list is available.   Error Messages   Not Applicable   Steps to Reproduce   Create a Summary report Place the report on the dashboard   Root Cause This issue was determined to be a product…

Support Article
Apr 12, 2019

Summary ArithmeticException occurs after a deploying some rules. Error Messages Problem executing pzAssemblePreprocess for RULE-HTML-SECTION MY-CLASS-NAME MYSECTION #00000000.00GMT java.lang.ArithmeticException : / by Zero Steps to Reproduce Load the harness containing the affected section. Root…

Support Article
Apr 12, 2019

Summary A case type main flow pyStartCase is configured with two subprocess flows defined as a spin off. These two parallel flows have two Wait shapes configured on them. Both the Wait shapes advance the flow forward at deadline. When a case is created, the initial urgency is 15. However, after the…

Support Article
Apr 12, 2019

Summary Chat messages from users do not display until a Customer Service Representative (CSR) refreshes the portal. This occurs intermittently. Error Messages Not Applicable Steps to Reproduce Initiate a chat. Root Cause A defect in Pegasystems’ code or rules. The chat did not display due to the…

Support Article
Apr 12, 2019

Summary Using Knowledge Management, when submitting an article feedback, the window with the feedback does not close.  An error occurs and t he feedback is not submitted . Error Messages Attempting to access a rule with a bad defined-on class: Trying to open rule "" of class "Rule-…

Support Article
Apr 12, 2019

Summary Send Email functionality does not work post upgrading from Pega 7.3.1 to Pega 8.1.3. Error Messages   pega.platform.integrationcore.client.email.EmailClientException : Unable to connect email client due to : Can't send command to SMTP host at pega.platform.integrationcore.client.email.…

Support Article
Apr 12, 2019

Summary Error occurs and unable to Save As a report which references a sub report. The error indicates that the subreport invalid for the ruleset . Error Messages . pyUI.pySource.pySubReportInfo (1). pyReportName : MySubReport does not exist or is not a valid entry for this ruleset and its…

Support Article
Apr 12, 2019

Summary In the Robot Manager's Work groups tab, on changing the work group status from Running to Stopped, the status remains in the Running state. This occurs despite a page refresh for specific work groups. Error Messages Not Applicable Steps to Reproduce Launch the Robot Manager. Click the…

Support Article
Apr 11, 2019

Summary Post installing HFix-39949 , the checkout option does not display in the circumstanced correspondence rule. Error Messages Not Applicable Steps to Reproduce Create a circumstanced correspondence rule. Delegate the circumstance rule. Edit the delegated rule. The rule or the first…

Support Article
Apr 11, 2019

Summary A Summary report with multiple columns and a horizontal scrollbar is opened from the Report Browser in the Case Manager portal. On clicking any detail in the Summary report, the scrollbar moves to the left of the grid. Error Messages Not Applicable Steps to Reproduce Open any Summary report…