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Support Article
Mar 21, 2019

Summary Post upgrade to Pega 8.1.2, error regarding Autonomic Event Services (AES) is generated in the log. Error Messages [ PegaRULES-Batch-3 ] [STANDARD] [ ] [ PegaAESRemote :8] ( nvoke.Rule_Connect_REST.Action ) ERROR Rule-Connect-REST.Data- SystemOperations - ListenerManagement - ListenerInfo.…

Support Article
Mar 19, 2019

Summary   Leave Site pop-up is triggered on clicking a report. Error Messages   Not Applicable Steps to Reproduce   1. Uncheck the 'Do not display dirty warning' check box in the harness level on the Report browser harness  2. Open a report from the report browser   Root Cause An issue in…

Support Article
Mar 18, 2019

Summary Post Pega 7.4 upgrade, all classes in the work pool do not display in the Application Explorer. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.3 to Pega 7.4. Log in to the application. Root Cause A backwards compatibility behavior. In PRPC 6.3, all the classes which have …

Support Article
Mar 18, 2019

Summary NullPointerException on opening the Case Worker portal on an application with UI-Kit 11-01.    Error Messages Exception: pzSectionBody _1();/*Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL PYCWPORTALHEADER #20170926T012625.092 GMT java.lang.NullPointerException *…

Support Article
Mar 15, 2019

Summary Unable to open a work or task data table to edit. User filters the data but is unable to open the work or task data table on the Excel.   Error Messages Not Applicable Steps to Reproduce Filter data in a report definition Open the Excel file from the results Root Cause A defect in…

Support Article
Mar 13, 2019

Summary   Unable to open Get Help of rules. Error Messages   Not Applicable   Steps to Reproduce   Open a rule  Click Actions Click Get Help Root Cause An issue with the user configuration. Resolution Perform the following local-change: Click Configure Click User Interface Select Application…

Support Article
Mar 5, 2019

Summary The Search functionality does not work for Delegated rules in the Customer Service Interaction portal. Error Messages Not Applicable Steps to Reproduce Delegate a few rules for an Interaction portal Required access group. Open the Delegated rules section from the Interaction portal. Input a…

Support Article
Mar 5, 2019

Summary   The compliance score of the branch quality displays incorrectly. When the user withdraws all the rules present in the branch, it must display it at 100%, but it still considers the withdrawn rules in the calculation. Error Messages   Not Applicable Steps to Reproduce   Create a branch …

Support Article
Mar 4, 2019

Summary In the Knowledge Management portal, dropdown values, expand pane title, and link menu are not localized. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. Resolution Perform the following local-change: For dropdown values and expand…

Support Article
Mar 1, 2019

Summary Operator rule form does not display  on updating the parameters on the pop-up. This occurs on the Internet Explorer browser. Error Messages   Not Applicable   Steps to Reproduce   Open the Designer Studio  Select Operator Click Profile. A window with an ID field and a link (name of the…