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Support Article
Mar 15, 2019

Summary PDF generation of a report with 1000 lines takes an hour and an error occurs on the screen. When user exports the results of a report definition to a PDF, the application takes more time to generate the file though the number of rows is less. The export times out on exporting more than 1500…

Support Article
Mar 11, 2019

Summary During a chat interaction, system generated messages such as, 'You have been added to the queue. You are in position 1 of the queue', display in English despite setting the locale to Spanish. The locale was set to Spanish using the instructions in the Pega Customer Service 7.4…

Support Article
Mar 11, 2019

Summary User opens a segment rule on Pega Marketing portal and clicks Show customers link to view the report. The report must be exported to Excel on click of Export, but a fail screen displays. An error occurs in the generated SQL query when the subreports are configured. Error Messages There has…

Support Article
Mar 8, 2019

Summary   Pega development node is not visible at the server on the Autonomic Event Services (AES) 7.2. Error Messages   [662 EST] SystemErr R log4j:ERROR Exception in SOAPAppenderPega.sendEvent() [663 EST] SystemErr R log4j:ERROR Msg: The server  failed to respond [663 EST] SystemErr R log4j:ERROR…

Support Article
Mar 8, 2019

Summary Routing to incorrect URL error on clicking Autonomic Event Services (AES) email scorecard reports item. Error Messages Routing to incorrect URL   Steps to Reproduce   Click an AES email scorecard reports item. Root Cause The URL was configured incorrectly. Resolution Perform the following…

Support Article
Mar 7, 2019

Summary Business Intelligence Exchange (BIX) Extract takes eight hours to extract data of 3000 work objects. Each batch incrementally takes more time when the extract is run. For example, If there are 3000 records to be transferred in batches of 30, the 1st batch takes three minutes, the 10th batch…

Support Article
Mar 7, 2019

Summary   Clientside performance degradation on the Internet Explorer 11 browser. Error Messages   Not Applicable       Steps to Reproduce Access a Customer Service application using the Internet Explorer 11 browser. Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-41551 …

Support Article
Mar 6, 2019

Summary Post Pega 8.1.3 upgrade, the built on UIKit application version is modified to UIKit 12.01. Hence, styling does not work correctly with the application. Error Messages Not Applicable Steps to Reproduce Upgrade Pega 7.4 to Pega 8.1.3. Change the Built on application UIKit version to the…

Support Article
Mar 6, 2019

Summary An agent is configured with an activity which calls a REST-Connect .  SocketTimeoutException occurs when the agent executes 1000 records. Error Messages java.net.SocketTimeoutException : Read timed out Steps to Reproduce Configure an agent with an activity which calls a REST-Connect . Run…

Support Article
Mar 4, 2019

Summary Parse XML rule parses a decimal value and maps it to a decimal property incorrectly. For example, When a value of <Amoint>213882.82</Amount> in XML, is parsed and mapped to a decimal Property, Amount displays as 213882.81 on the Clipboard. Error Messages Not Applicable Steps to…