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Support Article

Oct 23, 2019

Summary Degradation in the performance of the Dev application server. Error Messages 911[http-bio-8080-exec-1][STANDARD][][APPLICATION:127.0.0.1](edentials.Code_Security.Action) ERROR NODE_NAME|IP_ADDRESS - Exception  java.lang.NullPointerException pegarules.generated.activity.…

Support Article

Oct 21, 2019

Summary Step 6 in the GoToPreviousTask activity invokes post processing actions. Error Messages   Not Applicable Steps to Reproduce Design a screenflow with TabbedScreenflow7 Navigate back to the first tab from the second tab. The post processing actions are also executed Root Cause A software use…

Support Article

Oct 21, 2019

Summary When  using Docker containers to execute the Pega application, error occurs on sending an email in a dynamic container . This works correctly in a static container. Error Messages (ernal.javamail.JavaEmailClient) DEBUG   Receiver is disconnected (ernal.javamail.JavaEmailClient) DEBUG  …

Support Article

Oct 17, 2019

Summary The development system is performing quite slowly and a large number (hundreds) of PEGA0017 alerts are observed in the PegaRULES-ALERT log file.   Error Messages Not Applicable Steps to Reproduce Unknown. Root Cause A defect or configuration issue in the operating environment Resolution…

Support Article

Oct 16, 2019

Summary Pega application does not start and fails to process Java Message Service (JMS) messages; and users are unable to log in to the application. Error Messages [ResourceAdapter : 12] (pegarules.pub.PRException) ERROR - Problem during PRException.getRuleMessage: "caught DatabaseException…

Support Article

Oct 15, 2019

Summary After creating a node and when its status is Online, unable to index. The indexes display Incomplete status. Error Messages [ploymentLocalTask:24] [STANDARD] [ ] [ ] (.managedprocess.ManagedProcess) ERROR   - Unable to unpack Apache Kafka distribution java.io.IOException: No such file or…

Support Article

Oct 15, 2019

Summary Campaigns fail when using the Visual Business Director (VBD). Error Messages In the DataFlow nodes: [ommHub:MarketAdmins]] [STANDARD] [ ] [ ] (tor$QueueBasedDataFlowExecutor) ERROR   - Unable to queue record for 5 minutes for processing in data flow. Retrying. [Flow.Default-Pulse:8] […

Support Article

Oct 15, 2019

Summary Pega0026 alerts display for all the service packages used in an application. Error Messages JMS|VFHUJMSAws|AWS|GetEmailEventNotifications  - JMS service [VFHUJMSAws][AWS][GetEmailEventNotifications] failed:Service page lookup failed:pub.services.ServiceException: Service page lookup failed…

Support Article

Oct 15, 2019

Summary Unable to locate the below system messages during a Co-Browse for translation or localization. The cobrowse request has been accepted The CSR is requesting to see your browser window Error Messages Not Applicable Steps to Reproduce Use Co-Browse in a localized application. Root Cause A…

Support Article

Oct 14, 2019

Summary UAT environment performance degrades after database refresh. Error Messages Not Applicable Steps to Reproduce Refresh the UAT environment with   the Production environment. Root Cause A defect in Pegasystems’ code or rules. Hints were not added to Rule Resolution queries in the Microsoft…