Showing 3341 result(s) for Case Management, and Article. (Clear filters)

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Support Article
Jan 14, 2019

Summary Flows which contain quotes in the description of shapes do not open post updating from Pega 7.1.9 to Pega 7.3.1. Error Messages Not Applicable Steps to Reproduce   Create a flow Add quotes in the description of a shape Update from Pega 7.1.9 to Pega 7.3.1. The flow does not open in the…

Support Article
Jan 14, 2019

Summary Bulk transfer of cases does not occur correctly when using the Pega out-of-the-box bulk processing. Error Messages Not Applicable Steps to Reproduce Build the functionality for background bulk processing. Root Cause The pzBPQueueWorkItem  activity invoked the incorrect agent which is…

Support Article
Jan 14, 2019

Summary When running a report with multiple columns (more than 25), the Edit report and Action buttons are aligned incorrectly. Additionally, the columns do not fit in the white background. This occurs in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Create a…

Support Article
Jan 14, 2019

Summary   Unable to interrogate the File Save-As  popup. Error Messages   Not Applicable   Steps to Reproduce   Configure a web adaptor Start an interrogation Press Ctrl+ P Select Microsoft Print to PDF Click Print Interrogate the Save print output as popup Root Cause A defect in Pegasystems’ code…

Support Article
Jan 11, 2019

Summary Users can delete files attached to a case by other users from the case narrative section. Error Messages Not Applicable Steps to Reproduce Create a case and attach a file to the case. Open the case with a different operator. Open the case narrative section of the case. Click the Delete link…

Support Article
Jan 10, 2019

Summary After modifying the Daylight savings time, the SLA is executed one hour before the required time. Error Messages Not Applicable Steps to Reproduce Create a data transform to calculate the SLA where the function used, obtains the current date and SLA as part of the Steps 1.2 and 1.3 (as…

Support Article
Jan 10, 2019

Summary System does not enable the drop downs on the Network Cost Shares screen while using Product Composer System for Healthcare 7.31 on Pega 7.3. Error Messages Not Applicable Steps to Reproduce Click Plan Select Copy Copy and create a new plan Navigate to Network tab Click a network Click Edit…

Support Article
Jan 9, 2019

Summary A Service Level Agreement (SLA) rule has been configured for an assignment. When the goal time is reached, the request is escalated to the work group manager. When the deadline time is reached, the request is escalated to a workbasket. When the passed deadline time is reached, an error…

Support Article
Jan 7, 2019

Summary Line   items are not added to the child task despite completing the main task. Error displays when opening the child task. Error Messages Error: Unable to open an instance Encountered problem when performing a Commit com.pega.pegarules.pub.database.LockGoneException: Save, Delete or Commit…

Support Article
Jan 7, 2019

Summary For temporary objects in a screenflow , all the stream rules of all assignments are executed when validation fails. As a result, the objects are processed incorrectly. Error Messages Not Applicable Steps to Reproduce Create a screenflow for a temporary object. On the first flow action of…