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Support Article
Dec 12, 2018

Summary The requirement is to use custom Kafka modules in Pega 7.3. Third-party Kafka library JAR files are referenced in prconfig.xml.  KafkaException occurs when using the Pega application to send messages to a Kafka bus. Error Messages at org.apache.catalina.core.StandardEngineValve.invoke (…

Support Article
Dec 12, 2018

Summary Show all results displays instead of properties in the property panel. As a result, the optimisation of embedded properties does not create the declare index.  Error Messages Not Applicable Steps to Reproduce Create a large number of properties in a class. Root Cause A defect in Pegasystems…

Support Article
Dec 10, 2018

Summary When a new cryptographic protocol (TLS 1.2) is enforced, email notifications do not work in the application. Error Messages [WebContainer : 12] [TABTHREAD1] [PegaRULES:07.10] (pega_integrationengine_default) ERROR HOSTNAME|IPADDRESS user@pega.com - Exception caught while testing connection…

Support Article
Dec 10, 2018

Summary After updating to Pega 7.4, email listener does not work. Email listener attachments attempt to store to an external repository which is not configured. Error Messages Not Applicable Steps to Reproduce Configure Email listener Update Pega 7.3.1 to Pega 7.4.   Root Cause The pySaveContent…

Support Article
Dec 10, 2018

Summary Connection to a remote server fails when using OAuth2 authentication URL in the REST Connector. The connection fails when the TrustStore and KeyStore certificates are added in IBM WebSphere Application Server (WAS) 8.5 (even when the TrustStore or KeyStore is removed from Pega connector or…

Support Article
Dec 10, 2018

Summary Error occurs when implementing periodic section refreshes to achieve real time data in to the dashboard. This is performed using the notification channels approach. Error Messages WebSocket connection to ‘< url >’ failed: Error during WebSocket handshake: Unexpected response code: 501…

Support Article
Dec 10, 2018

Summary Okta is used as the Identity Provider (IDP). When logging out of the Pega application, the requestor is not killed in the application. As a result, the user   is not logged off. Error Messages Not Applicable Steps to Reproduce Configure Single sign-on (SSO) using Okta as the service…

Support Article
Dec 8, 2018

Summary When processing incoming emails using the Email Listener, the extracted text ( pyBody ) is posted to Pulse. However, some emails are posted as HTML source. Error Messages Not Applicable Steps to Reproduce Use Email Listener to process emails. Root Cause T his issue was determined to be a…

Support Article
Dec 8, 2018

Summary Java exception occurs when accessing an Event store in a data flow. The data flow is a part of the out-of-the-box data flow in Pega Customer Service. Error Messages [ com.pega.dsm.dnode.api.dataflow.DataFlow ] (default task-65) Exception occurred during data flow RuleKeys { className =…

Support Article
Dec 5, 2018

Summary Error occurs when virtual machine IP is provided to - Didentification.nodeid JVM argument. Error Messages <Notice> < WebLogicServer > <BEA-000365> <Server state changed to ADMIN.>  <Notice> < WebLogicServer > <BEA-000365> <Server state changed to…