Updated

Content Type

Product

Capability

Support Article

Oct 21, 2019

Summary Unable to add nodes to the Decisioning Stream Rule form. Error Messages JOINING_FAILED Steps to Reproduce Set up stream   nodes from multiple Pega JVM running on the same machine with the same IP address. Root Cause The stream nodes were configured to run on the same port. Resolution As a…

Support Article

Oct 21, 2019

Summary All tabs on the Decisioning landing page are disabled. Error Messages [http-apr-8080-exec-4] [STANDARD] [ ] [PegaRULES:8] (prpc.service.ServiceManager) ERROR ip|ip|Rest|monitor|pingService|pingdf911f0151f9ef021d410b4be5060972|AU9SR3NCG8NWUU3K5YO82JF66JEYDE3PEA  - Unexpected exception while…

Support Article

Oct 21, 2019

Summary User tags an article (For example, A-1) to a screen. The article displays as a Suggested article. However, when user edits the article (A-1) and publishes the new version (A-2), the A-1 article continues to display as the Suggested article. This occurs while using Pega Knowledge 7.4 on Pega…

Support Article

Oct 21, 2019

Summary On enabling the Attachments indexing, the Attachment content search does not work for Knowledge Management (KM) articles. This works for work objects but not for KM articles. Error Messages Not Applicable Steps to Reproduce In the KM portal, create Knowledge content with an attachment. In…

Support Article

Oct 18, 2019

Summary Exception occurs on setting up Kafka. Error Messages   RuntimeException: Unable to unpack Apache Kafka distribution is displayed  Steps to Reproduce Setup Apache Kafka Add a node as a stream node Root Cause An issue in the custom application code or rules. Resolution A defect or…

Support Article

Oct 17, 2019

Summary A new user story is created as a replacement for the old user story. However, the ranking order changes on creating a new Story and ranking it. Error Messages Not Applicable Steps to Reproduce Create a new   user story. Root Cause A software use or operation error. Resolution Here’s the…

Support Article

Oct 14, 2019

Summary On exporting and importing the Adaptive Decision Manager (ADM) model scores, incorrect data displays. Error Messages Not Applicable Steps to Reproduce Source the system. Execute the pyADMFactory dataset to export the models. Use the pyADMFactory to import models to the Target system. Root…

Support Article

Oct 9, 2019

Summary The Visual Business Director (VBD) node is unstable and affects the Marketing campaign. Error Messages 841[fault(self-tuning)'][STANDARD][][](ernal.async.BatchRequestorTask)ERROR - Batch activity "System-Queue-GenericWaitFlow.ResumeGenericFlow" threw: hazelcast.core.…

Support Article

Oct 4, 2019

Summary Error occurs on starting the Decision Strategy Manager (DSM) service in Pega 8.2.1. Error Messages Exception: CompilerOracle: inline org/apache/cassandra/utils/FastByteOperations$UnsafeOperations.compareTo (Ljava/nio/ByteBuffer;Ljava/nio/ByteBuffer;)I /127.0.0.1:7000 is in use by another…

Support Article

Oct 4, 2019

Summary Unable to provide feedback after executing a test in the Text Extraction Entity Model. Error Messages Not Applicable Steps to Reproduce Log in to the application. Switch to the Prediction Studio. Create a New Text Extraction Model using Machine Learning. Click More for the newly Created…