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Support Article

Nov 17, 2017

Summary A flow (consisting of a question, flow action, and an End shape) does not advance to the flow action screen on completing the question and the section does not load on offline mobile applications. Error Messages Error displayed in the debug console. pzpega _ ui _harness_offline_11762738780…

Support Article

Aug 29, 2017

Summary Checkboxes or radio buttons, on an iOS device, are selected randomly when scrolling the screen without any user interaction. Error Messages Not Applicable Steps to Reproduce Scroll up or down the screen on an iOS device Root Cause A defect in Pegasystems’ code or rules. While scrolling, the…

Support Article

Aug 25, 2017

Summary The scenario is that field value strings are typed into a Data Transform, which is used to populate a data page. A radiobutton control is sourced by this data page. At runtime, the expectation is to see the field values correctly applied for each of the radio button options. This works as…

Support Article

Aug 25, 2017

Summary Maestro only has 2 digit reason codes. The application displays both 4 digit reason codes AND the 2 digit reason codes in the Maestro “Pick Reason Code” dropdown list. It should only display the 2 digit reason codes. Debit Signature transactions should not create a Maestro dispute case…

Support Article

Aug 25, 2017

Summary The application's case sync is not working in QA environment. The same code is working in Dev environment. This error is always happening during sync and because of which - pyworkpage is not getting updated properly Error Messages datapageName.pxResults was of mode Page List while com.…

Support Article

Aug 23, 2017

Summary User completed the configuration of Autonomic Event Services (AES) 7.1.7 on Pega 7.2. User was unable to monitor any nodes as Nodes were not sending the data to AES system due to the SSL handshake issue. Error Messages 2016-06-17 15:00:01,195 ERROR [stderr] (Dispatcher-Thread-106) log4j:…

Support Article

Aug 23, 2017

Summary Gateway log files are generated in / tmp , after upgrading to Pega Gateway 4, instead of the folder specified during web.xml configuration. Error Messages Not Applicable Steps to Reproduce Deploy the Pega Gateway WAR file (IAC 4.2) along with prweb of PRPC 5.5 SP1. Configure the web.xml to…

Support Article

Aug 7, 2017

Summary User followed below PDN article and implemented procedure to store large data page content for offline mobile application: https : //pdn . pega .com/tutorial-how-use-large-data-pages-store-large-reference-data-offline-mobile- apps - pega -721/tutorial User has some supplemental questions…

Support Article

Jul 31, 2017

Summary Uploading a photo with geolocation data using the out-of-the-box pxAttachContent control on the iPad Safari browser, the photo is attached to the case. On downloading the photo from the case, the geolocation data in the photo metadata is removed Error Messages Not Applicable Steps to…

Support Article

May 5, 2017

Summary A repeating dynamic layout is configured to use a data page as a source. In it, there is a checkbox field. At runtime in the mobile app, this repeat layout shows all checkbox options with the same caption/value. We do not see this behavior on a desktop browser. Error Messages Not Applicable…