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Support Article

Oct 15, 2019

Summary In the data type, a UI control is specified as Picklist - DropDown. Properties defined as keys display as text on adding records in the Records tab. The UI display must be a 'drop down'. For a property that is not defined as part of the key, when pxDropDown is specified as a UI…

Support Article

Oct 15, 2019

Summary Dirty check message displays when opening an assignment on an Interaction case that is in Review. This works correctly for a Service Case and only occurs for interactions. Error Messages Not Applicable Steps to Reproduce Open a case from the Recents gadget (this performs an Open-By-Handle…

Support Article

Oct 15, 2019

Summary When attaching a file with Drag and Drop or 'Select File' gadget, the filename is truncated after 60 characters. This occurs when using the Data-WorkAttach-File.pyUploadFile activity. Error Messages Not Applicable Steps to Reproduce Open any work object. Attach a file whose…

Support Article

Oct 15, 2019

Summary Building of the Pega Mobile application for iOS progresses up to 99% and hangs. User is unable to download the Pega Mobile application installer on the mobile devices. Error Messages Server logs: <span style="font-size:11px;"><span style="font-family:Courier New,…

Support Article

Oct 15, 2019

Summary When an agents accept a Chat (that is, a chat which is transferred from another agent or a direct live-chat request from a user), the below message displays on a gray screen. Message - The work object has been updated. Refresh and reopen work list. After refreshing the screen, all the…

Support Article

Oct 15, 2019

Summary Two properties are specialized from the PegaFS layer in the user layer to modify the field length restrictions. User performs a Save As of the two properties in the user's own ruleset and class. The data transform mapping values for the properties have access to the class and ruleset…

Support Article

Oct 15, 2019

Summary SMS is sent twice on running a campaign with a customer and an offer. Error Messages   Not Applicable Steps to Reproduce Create a strategy with an offer import Create an offer flow with a Send SMS shape Create an offer flow with a Wait shape  Create a segment with a user Create a campaign…

Support Article

Oct 15, 2019

Summary When using the existing out-of-the-box pyAgeByFlowAssignment report definition as part of the implementation, the Past Goal function count is not included in the 'Total' column for all rows. Query: SELECT "PC0"."pytaskname" AS "pyTaskName" , SUM(CASE…

Support Article

Oct 15, 2019

Summary Single Sign-On is implemented in Pega Platform 7.4 version. The user migrated to Pega Platform 8.2.2. In Pega Platform 7.4, for SSO login, if user provides the below URL, the user can log in to the system. https://domainname:port/prweb/PRAuth (without Service Alias name) However, in Pega…

Support Article

Oct 15, 2019

Summary Pega platform End User portal is embedded in another Web application. The Pega platform login screen is replaced by the End User portal after authentication.    Error Messages Not Applicable Steps to Reproduce   Launch Pega platform on another application. Root Cause The out-of-the-box Web-…