Content Type



Support Article

Sep 27, 2019

Summary The user has an OrgUnit of more than 5000 records. The OrgUnit and Division do not display all the records from the data-admin-orgunit. Error Messages Not Applicable Steps to Reproduce Import OrgUnit with more than 5000 records. Open the Organizational chart. Root Cause An issue in the…

Support Article

Sep 4, 2019

Summary A REST Connector is created from the wizard. The external system in the request and response require properties such as Status or Other which differs from the property created in @baseclass in the RuleSet standard CPMCFW:08-01-01 called Status. As a result, unable to perform a Save As.…

Support Article

Jul 17, 2019

Summary EventDetails data transforms are present in Work- defined in the CPMCFW:08-01-01  ruleset and PegaCA -Work defined in  PegaAppCA :08-01-01 ruleset . The data transform in PegaCA -Work invokes the super data transform from Work-. Hence, the  EventPage is updated to include the following…

Support Article

Jul 12, 2019

Summary When launching an Interaction in the Pega Customer Service portal through the Demo menu, an error in the logs states that a report definition cannot be retrieved with the customer information due to a non-optimized out-of-the-box property. Additionally, the Next-Best-Action (NBA) menu on…

Support Article

Mar 19, 2019

Summary In the  FetchRecommendations  data transform, there is a hard coded reference to CustomerID . D_ GetOfferDetails [ CustomerID :"C1000001",Category:"All"] An error occurs on the Clipboard page on running the New Customer Acquisition flow where the Primary CustomerID value…

Support Article

Dec 12, 2018

Summary On selecting the dropdown value and clicking Submit, the value of the dropdown refreshes to the default value in the clipboard.  ERROR MESSAGES  Not Applicable. Steps to Reproduce Configure a dropdown in a Dynamic layout that contains a visibility condition At runtime, select a dropdown…

Support Article

Dec 8, 2018

Summary Java exception occurs when accessing an Event store in a data flow. The data flow is a part of the out-of-the-box data flow in Pega Customer Service. Error Messages [ com.pega.dsm.dnode.api.dataflow.DataFlow ] (default task-65) Exception occurred during data flow RuleKeys { className =…

Support Article

Nov 29, 2018

Summary Multiple new Dynamic System Setting (DSS) entries are generated for Autonomic Event Services (AES) push usage. According to the  PushLogUsageData activity, node ID changes constantly and hence, new DSS entries are generated. Error Messages Not Applicable Steps to Reproduce Open the DSS…

Support Article

Sep 7, 2018

Summary On enabling the Production mode (that is, setting the production level to 5), Create Prospect fails while running the New Customer Acquisition (NCA) flow. This occurs when the Create Prospect flow rule is in the Draft mode. Error Messages Not Applicable Steps to Reproduce Log in to Pega…

Support Article

Sep 4, 2018

Summary The Customer 360 view does not render correctly. It either displays blank or the tab auto closes without displaying anything. Error Messages Not Applicable. Steps to Reproduce Load Customer 360 view either through user search or user call. Root Cause A software use or operation error. A…