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Support Article
Dec 12, 2018

Summary On selecting the dropdown value and clicking Submit, the value of the dropdown refreshes to the default value in the clipboard.  ERROR MESSAGES  Not Applicable. Steps to Reproduce Configure a dropdown in a Dynamic layout that contains a visibility condition At runtime, select a dropdown…

Support Article
Dec 8, 2018

Summary Java exception occurs when accessing an Event store in a data flow. The data flow is a part of the out-of-the-box data flow in Pega Customer Service. Error Messages [ com.pega.dsm.dnode.api.dataflow.DataFlow ] (default task-65) Exception occurred during data flow RuleKeys { className =…

Support Article
Nov 29, 2018

Summary Multiple new Dynamic System Setting (DSS) entries are generated for Autonomic Event Services (AES) push usage. According to the  PushLogUsageData activity, node ID changes constantly and hence, new DSS entries are generated. Error Messages Not Applicable Steps to Reproduce Open the DSS…

Support Article
Sep 7, 2018

Summary On enabling the Production mode (that is, setting the production level to 5), Create Prospect fails while running the New Customer Acquisition (NCA) flow. This occurs when the Create Prospect flow rule is in the Draft mode. Error Messages Not Applicable Steps to Reproduce Log in to Pega…

Support Article
Sep 4, 2018

Summary The Customer 360 view does not render correctly. It either displays blank or the tab auto closes without displaying anything. Error Messages Not Applicable. Steps to Reproduce Load Customer 360 view either through user search or user call. Root Cause A software use or operation error. A…

Support Article
Aug 13, 2018

Summary UI sourced from data pages does not load asynchronously. The UI is blocked while the data page loads, though the Defer load contents option is set on the dynamic layout containing the data page sourced data. Error Messages Not Applicable Steps to Reproduce Create a UI section. Set it to use…

Support Article
Jun 18, 2018

Summary Multiple work pools are created on running the application wizard. Error Messages Not Applicable. Steps to Reproduce Log in to the instance Launch the application wizard to create the implementation application Switch to a new application. Multiple work pools are created Root Cause A defect…

Support Article
May 10, 2018

Summary The local browser response is slow during, the creation of multiple interaction cases. the closure of the Interactions when browser memory is not cleared. Error Messages Not Applicable Steps to Reproduce Log in to Interaction portal. Open multiple interactions Root Cause A third-party…

Support Article
Apr 10, 2018

Summary User is unable to complete the installation of "Pega Customer Services for Communications" (Media File: " 115710_PCRMC731.zip \ PegaCRMC_731.jar ") on Pega Customer Service for Communications 7.31. The progress bar reaches ~95% during the installation, but then the…

Support Article
Dec 26, 2017

Summary Missing rules for localization during rule translation. Error Messages Not Applicable Steps to Reproduce Launch the Interaction portal and check the Composites. Launch the service cases from the Add Task menu to identify Labels which are not translated. Verify the dashboards and the New…