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Support Article
Jan 17, 2019

Summary User submits a case when offline and goes online. The item is not removed from the D_pyUserWorkList. The item is not removed after performing a sync. Error Messages Not Applicable Steps to Reproduce   Go offline Submit a case Go online. The item is not removed from the D_pyUserWorkList Root…

Support Article
Jan 17, 2019

Summary   Work objects do not display on the search list. Error Messages   Not Applicable Steps to Reproduce   Perform a search for the Change order based on its unique ID. Root Cause A defect in Pegasystems’ code or rules. The Search Index operation was incomplete. Resolution Perform the following…

Support Article
Jan 17, 2019

Summary Grid bottom border does not display when rendered, on the User Interface, with no items. Error Messages Not Applicable Steps to Reproduce Create a table. Include the table in a section. When there are no items to display, bottom border does not display. Root Cause A defect in Pegasystems’…

Support Article
Jan 16, 2019

Summary IllegalStateException occurs when opening an application rule. Error Messages [ WebContainer  : 3] [TABTHREAD1] [ ] [ an_app :xx.yy.zz] ( ngineinterface.service.HttpAPI ) ERROR aa.bb.ccc.ddd|a_host an_operator - a_host  com.pega.pegarules.pub.PRRuntimeErrorcom.pega.pegarules.pub.…

Support Article
Jan 16, 2019

Summary Error encountered while testing the integration for an outbound email using Pega 6.3 SP1. Error Messages javax.mail.MessagingException : Can't send command to SMTP host;nested exception is: java.net.SocketException : Connection reset. Steps to Reproduce Configure an outbound email.…

Support Article
Jan 16, 2019

Summary When using an autocomplete control within a Customer Service task, the results are detached from the control on scrolling. Error Messages Not Applicable Steps to Reproduce Click a dropdown menu with the autocomplete   functionality and scroll down. Root Cause The scroll handler was not…

Support Article
Jan 16, 2019

Summary In the Active Directory, email addresses are used for operator IDs . Operator ID records in the application do not match the Active Directory which allows email addresses such as 's-test@test.com'. Error Messages Not Applicable Steps to Reproduce Create an Operator with Operator…

Support Article
Jan 16, 2019

Summary While updating to Pega 7.2.2, error occurs when migrating the database and running the upgrade installation using the Install and   Update Assistant (IUA). Error Messages View not found. So can't generate DLL file. Steps to Reproduce Update Pega 7.1.8 to Pega 7.2.2. Run the upgrade…

Support Article
Jan 16, 2019

Summary Application hangs with a browser console error. Error Messages Uncaught SyntaxError: Unexpected end of JSON input at parse (<anonymous>) at JSON.parse (pzpega_ui_harnesscontext_13405383939!pzevalharnessjson_13618607379.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!…

Support Article
Jan 16, 2019

Summary During logout, when using Okta as the single sign-on (SSO) platform, SAML logout response is not constructed from Pega. Hence, error occurs and logout action is not completed from Identity Provider ( IdP ) side. Error Messages http-nio-9090-exec-11] [STANDARD] [ ] [ PegaRULES :07.10] (…