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Support Article
Mar 22, 2019

Summary   Amount value less than 0.5 is rounded to 0 while using Uganda Shilling exchange (UGX) currency. Error Messages   Not Applicable   Steps to Reproduce Create a property of type decimal Add the pyCurrency qualifier to the property Create another property and set the value to UGX Provide the…

Support Article
Mar 21, 2019

Summary The main report is Joined with a subreport (PB) which returns the Date and Time. The main report must display the MIN( PB.pxCreateDateTime )   . However, on aggregating the column in the main report and running the report, values do not display in the aggregate column. Error Messages Not…

Support Article
Mar 21, 2019

Summary WebChat  communicates in English despite the user starting the conversation in Spanish.  WebChat does not localize according to the conversation language Error Messages Not Applicable Steps to Reproduce Create a WebChat . Configure Spanish and English language capabilities. Start the…

Support Article
Mar 21, 2019

Summary A filter is configured on a column. The menu popup that displays on clicking the filter icon, does not align correctly with the respective column. Error Messages Not Applicable Steps to Reproduce Open any report which has about 15 to 20 columns such that a horizontal scrollbar displays.…

Support Article
Mar 21, 2019

Summary Incorrect error message 'Value cannot be blank' displays on entering 12345678990123e4 in the number field. This error displays for 'e' (in the value entered) which is an incorrect character for the numeric field. Error Messages Value cannot be blank Steps to Reproduce…

Support Article
Mar 21, 2019

Summary When implementing SAML Auth  single sign-   on (SSO) using ( IdP Initiated SSO) Pega 7.1.7, SAML SSO session timeout fails. Error Messages Not Applicable Steps to Reproduce Configure SAML Auth  with timeout. Root Cause SAML Auth rules by default have the pySupportsPegaTimeout  property set…

Support Article
Mar 21, 2019

Summary While using the FilePath control, the FilePath value must be set in the pxRequestor.pyFileUpload  system Page property. However, the FilePath value is blank or an invalid value is set (such as, ' C:/fakepath '). Error Messages Not Applicable Steps to Reproduce Create a flow action…

Support Article
Mar 21, 2019

Summary In the generated Print document, content is missing between page breaks. This occurs in the Internet Explorer 11 browser. Error Messages Not Applicable Steps to Reproduce Launch the Manager portal in the Internet Explorer browser. Search for any work object. Click the Print button. On the…

Support Article
Mar 21, 2019

Summary The values after a comma are added to the next column field values and the values shift out of the columns. This occurs while extracting a rule in the CSV format. Error Messages   Not Applicable Steps to Reproduce Run the Extract rule (CSV format) Open the CSV file generated in Excel Root…

Support Article
Mar 21, 2019

Summary   Browser memory snapshot of the Pega application gradually increases. This occurs on Pega Customer Service 7.1.2. Error Messages   Not Applicable Steps to Reproduce Run several interactions Close the Pega application Root Cause A defect in Pegasystems’ code or rules.   Resolution Apply…