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Support Article
Jan 16, 2019

Summary Unable to drag and drop properties to columns or filters in the report editor. This occurs on disabling the Calculate total page count option when Paging is enabled for the report definition post installing HFix-44305. Error Messages   Not Applicable   Steps to Reproduce Install HFix-44305…

Support Article
Jan 16, 2019

Summary Pega application is unable to read Java  KeyStore  (JKS) file  from a referred server location and the Message Queue (MQ)  test connection fails. Error Messages Not Applicable Steps to Reproduce Create a DATA-ADMIN-SECURITY-KEYSTORE rule and refer a JKS file from the server. Create the MQ…

Support Article
Jan 16, 2019

Summary Application hangs with a browser console error. Error Messages Uncaught SyntaxError: Unexpected end of JSON input at parse (<anonymous>) at JSON.parse (pzpega_ui_harnesscontext_13405383939!pzevalharnessjson_13618607379.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!…

Support Article
Jan 15, 2019

Summary The '+' icon does not display in the repeating layout. Error Messages Not Applicable Steps to Reproduce Add a repeating layout. Include an expand and collapse with icon. Root Cause The issue was with the spreadsheet's Plus and Minus skin rule. The icon images for the Expand…

Support Article
Jan 15, 2019

Summary Issue 1: Unable to submit a case from the Create Case screen on creating a case. Issue 2: Error occurs when opening a case in the Perform or Review mode. Error Messages [ttp-nio-8443-exec-40] [TABTHREAD1] [  ] [  ] ( WithErrorHandling.Work_ .Action) ERROR  - Error in commit()  [ttp-nio-8443…

Support Article
Jan 14, 2019

Summary Unable to connect to an external Oracle database. Error Messages Java Exception: java.lang.SecurityException: sealing violation: package oracle.jdbc.driver is sealed Steps to Reproduce Create a new database instance. Click Test Connectivity. Root Cause A sealing violation occurred. That is…

Support Article
Jan 14, 2019

Summary When selecting a value, an additional Down arrow image displays. This occurs in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause An issue when displaying the Down arrow image in the Select tag. Resolution Perform the following local-…

Support Article
Jan 14, 2019

Summary   Browser becomes unresponsive after user works on 5-6 work items using Get Next Work. Error occurs when user enters data. Error Messages Warning : Unresponsive script Steps to Reproduce Launch a portal Open a work object  Work on the work item Work on 5-6 work items Root Cause A defect in…

Support Article
Jan 14, 2019

Summary SAML log off does not clear the object lock and an error occurs. Error Messages < Case-ID > is currently being modified by <user name> This case is locked by your operator in another PRPC session. Choosing the End other session to release lock option will log out other PRPC…

Support Article
Jan 14, 2019

Summary On moving an access group as a data instance to Pega 7.4, changes made to it are not updated. Error Messages Not Applicable Steps to Reproduce Make changes to an access role, add certain privileges. Add that role as part of an access group. Move the access group as a data instance from Pega…