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Support Article
Mar 21, 2019

Summary In the generated Print document, content is missing between page breaks. This occurs in the Internet Explorer 11 browser. Error Messages Not Applicable Steps to Reproduce Launch the Manager portal in the Internet Explorer browser. Search for any work object. Click the Print button. On the…

Support Article
Mar 21, 2019

Summary The log file does not roll over. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. The default behavior for the out-of-the-box prlog4j2.xml settings for the file appender  is as below, <…

Support Article
Mar 21, 2019

Summary   Error on accessing the Pega application, post upgrade and post deploying EAR file to the  WebLogic . Error Messages Pega 7.40 PRPC-7.4.0-185 An error has occurred processing this request. Please contact your system administrator. Details: java.lang.RuntimeException : Problem during method…

Support Article
Mar 21, 2019

Summary While using the out-of-the-box Schedule Report functionality, all UI validations are bypassed on deleting the existing schedule and rescheduling the report. User is able to schedule the report to a previous date and also bypass mandatory fields validation. Error Messages Not Applicable…

Support Article
Mar 20, 2019

Summary When opening any report from My Reports, all the reports open on the main tab instead of opening in new tabs. The report must open according to the design time confiruration (New document > Pop-up Window > Replace Current harness). Error Messages Not Applicable Steps to Reproduce…

Support Article
Mar 20, 2019

Summary Error displays on logging in to the Pega application when the Authentication rule is configured with the  OpenID . The Client secret must not be present in the Authentication rule which is to be passed. The Arbitrary client secret which is a mandatory field in Pega, is used while testing.…

Support Article
Mar 20, 2019

Summary A decimal property field is configured with a Currency control and an action to post a value on change. If the field is set to 'required=never' and an incorrect value (such as, abcd ) is input through the keyboard, a validation error displays (for example, ' abcd is not a…

Support Article
Mar 20, 2019

Summary On exporting the contents of a data type, some columns in the generated Excel are blank though the column is populated in the data type. Error Messages Not Applicable Steps to Reproduce Export to Excel the contents of the data type. Root Cause As the column has more than 30 characters. When…

Support Article
Mar 20, 2019

Summary   When an external system uses the Secure File Transfer Protocol (SFTP) to send a file to a Cloud instance, the file listener is unable to obtain the file. Error Messages   File not found Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating environment. The…

Support Article
Mar 19, 2019

Summary Post upgrade to Pega 7.4, free-form layouts are converted to dynamic layouts to achieve Responsive UI. However, the UI is not responsive in the Internet Explorer browser. Error Messages Not Applicable Steps to Reproduce Upgrade PRPC 6.3 to Pega 7.4. Build a section with dynamic layouts,…